Band 3 Administrator Pre-Operative Assessment Unit

Job overview

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

Duties for the role include having excellent communication skills, ability to work under pressure in a fast paced environment and experience of customer care. Meeting and greeting patients at the front desk is an integral part of the role. Training will be provided, however, experience of using EPR is desirable.

Working for our organization

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education and professional qualifications

Essential criteria

• NVQ Level 3 or equivalent

Experience

Essential criteria

• Experience of working in a public/patient facing role

Desirable criteria

• Previous work experience in a healthcare setting
• Experience of working with EPR, Cerner or similar Patient Administration Services

Skills and aptitudes

Essential criteria

• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Typing and data entry skills
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Time management and organisational skills

Personal Qualities and attributes

Essential criteria

• Sympathetic attitude to patients and relatives
• Excellent interpersonal skills with the ability to relate to people at all levels
• The ability to manage conflict and identify where escalation to senior staff is necessary

Royal Free World Class Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Covid-19 Vaccination

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

• AT – Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching.
• TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS
• Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.
• Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
  Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Tagged as: band 3 administrator pre-operative assessment unit