West Sussex County Council

Job Description

Do you have a passion for making complex information simple and accessible?

Do you enjoy the challenge of influencing key stakeholders in defining user needs and negotiate the best way to present information to help shape and develop websites?

If you thrive on becoming a subject matter expert and using your skills to create accessible, informative, and engaging content, then this is the perfect role for you!

Join us and be a part of our mission to ensure the customer’s voice to the heart of the organisation.

Salary: £43,516 to £46,549 per annum (£26,462 to £28,306 pro rata for part time)

All West Sussex County Council (WSCC) employees have a WSCC location as their contractual work location, however we do operate a ‘Smarter working’ approach, this is something that you agree locally with your manager, for what works best for you, your role, and your team. More details will be shared once you start working.

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

The Opportunity

You will play a crucial part in the function of the Online Service Delivery team. You will set and manage the standard of content design and ensure online content is consistently published to corporate standard.

As a part of this senior leadership role, you will ensure a high-quality customer experience, through the provision of content that is accessible and enables users to self-serve.

Working closely and managing a small team of Content Designers and Web Editors. You will ensure resources are effectively deployed through a defined project plan and organising associated Agile ceremonies such as Sprint Planning and Stand ups, to meet related objectives by required deadlines.

About You

You will be a passionate advocate for accessible and engaging digital content and be persuasive and collaborative with a wide range of stakeholders.

You will have keen attention to detail, be able to ‘write for the web’ and have excellent writing and grammar skills.

You will be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities.

Customer service is at the forefront of the skills you possess. Alongside this, you will mentor and train other content designers, supporting the growth and development of the Online Service Delivery team.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

Here at West Sussex County Council we care about wellbeing, allowing time for celebrating our teams’ efforts, and developing our team to be the best they can be. Alongside this, we also offer the below benefits.

  • An excellent local government pension scheme
  • Generous holiday entitlement of 30 days plus opportunity to buy additional leave (pro rata for part time)
  • A range of flexible working options, depending on your job role
  • Maternity, paternity, dependency and adoption leave
  • Volunteering opportunities
  • Training and development opportunities, including coaching, mentoring and apprenticeships
  • A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
  • Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders, Wellbeing Hub and Voluntary Health Cash Plans

For a full list this can be found at our Rewards and Benefits page.


Further Information

The reference number for this role is CPP00775.

For an informal conversation or for further information regarding the role, please contact Andrew House at [email protected]

For an informal conversation regarding the application process, please contact Rosa Siracusa (Resourcing Advisor) at [email protected] .

For issues or queries regarding your application please contact [email protected] .


To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills listed on the attached job description.) ensuring that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to satisfactory references and health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page



Job Reference: CPP00775

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