Customer Service Advisor

Please apply directly here -https://myhr-pinnaclepetgroup.my.salesforce-sites.com/recruit/fRecruit__ApplyJob?vacancyNo=VN375

Package: £24,301 salary with excellent benefits including 24 holiday days (plus your birthday off).

Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office

Full Time: 37.5 hours per week, Monday – Friday between the hours of 8am – 5.30pm, 1-3 Saturdays between 9am – 1pm.

What we look for in you as a Customer Service Advisor

• Previous experience providing customer service via phone is essential.
• As you’ll be working to KPI’s, experience working within a targeted environment would be an advantage
• Often, you’ll be supporting our customers when their pet is injured or unwell, empathy and professionalism are required as is a high level of resilience and patience
• Within this busy repetitive role you’ll need to be organised and motivated, with good attention to detail
• Able to easily work from home with a quiet space and good internet connection
• What you`ll get up to as a Customer Service Advisor

To give you an idea what to expect, you`ll be:

• Taking inbound calls from our existing customers providing patient friendly first line assistance with routine enquiries including how to make a claim, policy cover, changes to customer details and payment queries
• Working within a busy, and at times challenging role, patience and consistency will be key
• Upskilling to support other operational areas with various customer queries
• Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,300.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Work from home

Schedule:

Day shift
Monday to Friday
Application question(s):

Have you worked in a call center before?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Barnet Way Borehamwood, WD6 2XX

Reference ID: Customer Service

Tagged as: customer service advisor