IT Manager

About Metergy Solutions Inc. (“Metergy”) As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us onlinehttps://www.metergysolutions.com/. Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach. Our Mission Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption Position Summary We are looking for an inspirational IT Infrastructure Manager with strong knowledge in Microsoft Azure Cloud architecture, Microsoft 365, development of process and procedures to manage cloud, and organizational capabilities that can immediately contribute and help us tackle the opportunities and challenges that arise from our rapidly growing business.The incumbent will lead technical team members responsible for IT changes required in projects, intakes, and operational tickets request changes in the organization. Responsibilities: Operational ownership of cloud and on-premise IT Infrastructure and collaboration platforms. Implement technical and/or non-technical changes to meet organizational goals in reliability, and quality of services. Maintains and administer the IT infrastructure processes such as add, moves and changes to active directory, storage systems, Azure cloud, servers, network, application hosting, backup , server level patching, infrastructure security. Maintains and administer collaboration platforms such as Microsoft 365. Assist senior management with review of IT vendors in procurement Help standardize organizational processes to increase efficiency and reduce costs of storage and servers Perform IT infrastructure audit tasks and understanding of NIST Plan and manage all IT functions, including server and network infrastructure, business systems development and support, data management and general IT support services. Support a governance structure that aligns IT application initiatives with business priorities while balancing resource constraints (human and fiscal) to optimize IT investments. Manage requests for proposal/services processes, determine service requirements, sourcing vendors, determine costs and timing, negotiate terms and conditions with vendors, and monitor work/service/product quality and performance. Prepare and maintain operations, Disaster Recovery Plan (DRP) that supports the Business Continuity Plan (BCP), and Security Plan to ensure timely and effective restoration of data and IT services in the event of any disaster or failure. Manage all IT service partners within contracted SLAs and engage negotiate with new partners to deliver technology roadmap and migration to cloud based technologies. Participate in the design, support and continual improvement of an end user support including: Help Desk, onsite desk side, virtual desktop, application packaging / patching, mobile device support, voice/video conferencing, and IT projects. Directly manage and support the End User support, Network, Infrastructure, cloud services and security components with onsite IT staff and third-party service partners. Identify and implement process improvements in the architecture and/or infrastructure of existing systems. Lead ARB process and approvals for new projects, initiatives, and future technology roadmaps Participate in Agile projects and lead in both business and IT project work/tasks, as required. Remain up to date on new and emerging technologies within area of technical expertise and serve as resource to business and employees. Provide dashboards, metrics, and KPIs to manage, support the support processes. Recommend information technology strategies, policies, and procedures by evaluating organizational outcomes and opportunities Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies Qualifications: Certification in Microsoft Azure designation considered an asset Minimum of 5 years of demonstrated successful IT management experience in Infrastructure University Degree from arecognized institution or equivalent formal educational program and relevant IT technical and project management experience Strong working knowledge of cloud computing including Microsoft Azure, AWS and Google as well as Microsoft 365 (specifically MS Excel and MS Project), Google Workspace, Microsoft DevOps and networking concepts. Demonstrated skill in managing Azure Cloud and costs Excellent analysis, problem-solving, team, conflict management and time management skills Excellent verbal and written communication skills Demonstrated experience managing or delivering IT services within outsourced and managed services environments. Proven expertise with Cloud hosted technology and a thorough understanding of IT Security and networking principles and practices. Exposure to Request for Proposal process as well as the due diligence process in support of acquisitions Proven leadership and interpersonal skills, such as facilitation, collaboration, liaising and negotiation. Ability to clarify complicated technical concerns to non-technical individuals. Proven experience in IT project development and management. Experience is the telecom or utilities Industry is considered an asset Experience with managing and supporting AZURE, AZURE AD, AWS and Microsoft 365 Admin Previous experience or knowledge of Meter Data Collection database/Software and Oracle based billing application (CC&B/CCS) an asset ITIL foundation experience and certification an asset Strong organizational skills and attention to detail. Excellent interpersonal skills. Excellent listening, verbal and written communications skills Ability to quickly learn new business functionality and technology Ability to work in a fast-paced environment Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.