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Job Summary

We are seeking a detail-oriented Receptionist/Administrative Assistant to join our team. The ideal candidate will be responsible for handling various administrative tasks and providing exceptional customer service.

Please note, you will be employed by a HQ Franchise Owner.

IWG, the world’s leading provider of flexible workspace solutions, is seeking a dynamic and energetic Community Associate to join our vibrant team. With over 3,500 locations spread across 120 countries, IWG is revolutionising the way people work. We create innovative, collaborative environments that empower professionals to achieve their goals and thrive in their careers. As a Community Associate, you will be at the forefront of this exciting transformation, connecting diverse professionals and fostering a thriving community within our flexible workspaces.

The opportunity

Are you ready to embark on a dynamic journey where no two days are the same? As a Community Associate at HQ, you will be the driving force behind our vibrant workspace community, ensuring an unforgettable experience for our valued members. You will be responsible for curating a supportive and inspiring environment, where professionals from various industries come together to connect, collaborate, and create amazing opportunities.

A typical day at Regus

  • Foster an Engaging Community: Be the heart and soul of our workspace by building meaningful relationships with our members, understanding their needs, and creating a sense of belonging within the community.
  • Deliver Exceptional Service: Provide outstanding customer service to all members and guests, offering assistance with a smile, managing inquiries, and ensuring a seamless experience throughout their visit.
  • Space Management: Maintain a clean, well-organized, and inviting workspace, ensuring that all common areas are consistently presentable and equipped with necessary supplies.
  • Event Coordination: Plan and execute exciting community events, workshops, and networking sessions that bring professionals together, foster collaboration, and inspire creativity.
  • Sales Support: Collaborate with the sales team to showcase the benefits of Regus to potential clients, conducting tours of the workspace and highlighting the unique features of our flexible solutions.
  • Administrative Tasks: Handle various administrative duties, including managing mail and packages, maintaining accurate records, and providing support to the center manager.
About you

Weโ€™re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

  • Passionate about creating a vibrant community and supporting professionals in achieving their goals.
  • Excellent interpersonal skills with the ability to connect and build relationships with individuals from diverse backgrounds.
  • Exceptional customer service skills with a genuine desire to exceed expectations.
  • Strong organizational and multitasking abilities to manage various responsibilities simultaneously.
  • Proactive and adaptable, thriving in a fast-paced, ever-changing environment.
  • Excellent verbal and written communication skills with keen attention to detail.
  • Proficient in using technology and Office 365.
What we offer
  • A bright and inspiring work environment with great networking opportunities
  • Training and development opportunities in sales and technology
  • A support collaborative network of Regus members
  • Access to IWG centres globally
  • A full driving license and access to a car is essential.

Job Type: Full-time

Salary: On Target Earnings ยฃ23,400.00 per year

Schedule: Monday to Friday
Job Types: Full-time, Permanent, Fixed term contract, Temp to perm, Apprenticeship, Graduate, Internship
Contract length: 12 months

Pay: ยฃ23,400.00 per year

Additional pay: Performance bonus

Benefits:
  • Company pension
  • Free parking
  • On-site parking
  • UK visa sponsorship

Schedule: Day shift
Monday to Friday
No weekends

Education: GCSE or equivalent (required)

Experience:
  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language: English (preferred)

Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 18/09/2024
Expected start date: 01/10/2024

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