Technical Support Administrator

Job reference 23REQ0002853
Date posted 25/07/2024
Application closing date 08/08/2024
Location Llandaff Campus
Salary Grade 3A/B £24,248 – £27,181 per annum
Package Fixed term contract until 31st July 2025
Contractual hours 37
Basis Full Time
Job category/type Admin/Managerial

Job description

The ZERO2FIVE Food Industry Centre at Cardiff Metropolitan University provides food businesses with technical, operational and commercial support to enable them to compete more effectively. ZERO2FIVE employs experienced food and drink technologists, business specialists and senior lecturers and professors. Collectively, this team specialise in all aspects of food and drink processing, manufacturing, operational and technical issues. ZERO2FIVE is able to draw on expertise within Cardiff Metropolitan University which includes internationally recognised experts in food science, nutrition, dietetics, food legislation, environmental health, trading standards, new product development and biomedical sciences. Our team of internationally recognised food industry experts are available to assist our clients across a variety of food disciplines including baking, dairy and meat technologies, hygiene management, packaging design, technical management systems and new product development. The business team can provide marketing, market analysis, new product development, financial and trade engagement support. We can also assist companies in sourcing funding, a major stumbling block in the development of many businesses. The state-of-the-art facilities within ZERO2FIVE are available for use by businesses and schools. These include a consumer sensory suite, 4 pilot sized plants, a development kitchen and a consumer research kitchen.

The opportunity

The role involves working closely with the Technical delivery team at the Food Industry Centre, to ensure that robust organisational systems and procedures are in place to support stakeholders, partner agencies and project participants, whilst supporting the Technical requirements of the Centre, including project activity to University and Welsh Government auditable standards.

What you’ll do – key duties

Provide administrative support to aid the development and delivery of FIC Technical and Innovation team activities and enable the team to deliver a professional and efficient service.

Manage and organise technical meetings and co-ordinate training workshops & sensory panels providing administrative support prior, during and post events including resources and room bookings for technical delivery team activity to ensure clients receive excellent and professional service.

Provide project administrative support to the Technical delivery team to ensure confidential project documentation and timely completion of project packs facilitating links with all relevant parties.

Liaise and communicate with the Business Operations Team for ordering of consumables and ingredients and other procured materials required by the technical delivery team to ensure projects can be delivered to expected deadlines.

Facilitate and maintain the digitisation, archive and curation of confidential project paperwork and technical library to improve use and efficiencies in the department.

Build and maintain effective working relationships with key contacts to help improve service levels and the development of appropriate communication links with the University’s Schools / Directorates and external stakeholders as required.

What you’ll bring – essential experience & strengths

• Experience of working in a fast-paced administration role.
• Experience of developing, updating and maintaining databases and confidential information.
• Experience of working within small and large businesses, in the public and private sector.
• Team working skills and the ability to work as a member of a multi-professional team.
• Ability to solve problems using initiative and creativity; identify and propose practical solutions where there are a range of potential options available.
• Ability to competently input and manipulate data into computerised databases and systems

Why join Cardiff Metropolitan University?

In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.

In addition, the University offers highly competitive terms and conditions including:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
• Membership of the Local Government Pension Scheme with generous contributions.
• Flexible and remote working opportunities.
• Excellent family friendly policies.
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
• Access to all library facilities.
• Salary sacrifice schemes including cycle to work.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

If you would like to talk with us about this opportunity please contact Heather Curwen, Technical Manager, email at [email protected]

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Further information

Visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.

Tagged as: technical support administrator