TEL Education Platforms Learner Assistant
Full TimeBookmark Details
Job Overview:
The TEL Education Platforms Learner Assistant plays a pivotal role in supporting NHS England’s Technology Enhanced Learning (TEL) initiatives. This role focuses on delivering high-quality support for TEL platforms, fostering user engagement, and facilitating the development and testing of digital learning tools and content.
Key responsibilities include:
Leading product support for TEL platforms.
Testing e-learning content and managing user account data securely.
Assisting with TEL-related projects and product development activities.
Providing frontline support through emails, tickets, and live chats.
Maintaining accurate records, troubleshooting issues, and ensuring transparency with users.
This role is designed to develop career skills in product support and service development within a dynamic, user-centered, and Agile environment.
Working within the NHS England framework, this position contributes to improving healthcare learning technologies and digital innovation while promoting collaboration, inclusivity, and professional growth.
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