Aged Care Quality and Safety Commission

About the Company

Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health and quality of life.

Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.

Our role
The Commission is the national regulator of Commonwealth funded aged care services. It works with stakeholders to foster a world-class sector that safeguards the wellbeing and rights of older Australians. The Commission is responsible for:

approving providers to deliver (Commonwealth-subsidised) aged care services
engaging with and educating key stakeholders in the aged care sector about the Commission’s functions
resolving complaints about aged care services
accrediting residential aged care services
monitoring providers’ compliance with the Aged Care Quality Standards and other obligations
administering the Serious Incident Response Scheme
regulating aged care workers, volunteers and governing persons under the Code of Conduct
undertaking compliance and enforcement actions
revoking approval of an organisation to deliver (Commonwealth-subsidised) aged care services.