Salesforce Technical Architect

Salesforce Technical Architect

Location: Remote / London

Salary: £95,000

Expires: 07/06/2024

Our mission:

MTVH is one of the UK’s largest housing associations.

Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we’re using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.

We have an ambitious multiyear plan to roll out Salesforce across our services to streamline business processes, increase efficiencies and create a much-improved customer and colleague experience.

About the role:

We’re looking for a talented Salesforce Technical Architect, to be our hands-on, in-house Salesforce technical expert, responsible for ensuring our Salesforce implementation is developed to a high standard, is scalable, supportable, secure, performant and meets the needs of our customers and the business.

As our Salesforce Technical Architect, you’ll be working on a variety of different business functions and customer services. You’ll help us improve the foundational contact handling and omnichannel experience for customers and teams, as well as develop a range of different solutions that include, enabling the marketing, letting and sale of our homes, through to the ongoing management of homes and resident services. You’ll also be working on developing our property services, where we’ll be looking to create solutions that help us improve the management and safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce’s business process and workforce management capabilities.MTCH

Main responsibilities:

• You’ll be supporting multiple product teams to understand and translate salesforce solutions into technical specifications. You’ll provide the technical leadership, authority and governance to ensure solutions and technical specifications are achievable and are designed and developed to a high standard.
• You’ll define and document technical solutions and architectural patterns, and enforce best practices and methodologies for configuration, coding, testing, deployment, and documentation, enabling development teams to implement solutions consistently well.
• You’ll play a hands-on role across product teams, carrying out the technical development of Salesforce core products, and ensuring a low code / no code approach is taken to achieve solutions. Where customed code is required, you’ll ensure Salesforce best practices when creating Lightning web components, Apex classes and triggers.
• You’ll work closely with our in-house Salesforce team to develop their skills, carrying out development activities as required, including regular pair programming sessions and code reviews.
• You’ll lead the rationale and requirements for any platform improvement work, including code refactoring and reengineering to ensure our implementation meets best practice guidelines, and is secure and scalable.
• You’ll take responsibility for planning and carrying out Salesforce updates ensuring that significant changes impacting existing solutions are identified early planned for and managed as appropriate with the product and service leads.
• The overall security of the platform and its data is a primary responsibility of your role. Supported by our data integration team, you’ll be responsible for making sure the Salesforce integrations are implemented securely and that the data that flows between Salesforce and integrated systems is understood and secure in transit. Supported by the Info Sec team, you’ll be responsible for carrying out regular security reviews of the platform, taking ownership of ongoing remediation work and implementing best practice guidance to ensure the platform remains secure.
• You’ll take a proactive role working with other organisations in our sector to define and create shareable domain focussed Salesforce solutions, ensuring MTVH are influencing what the future of a modern housing association looks like using Salesforce.

What you’ll need to succeed:

You …

• are highly technical and confident providing technical leadership, management, and mentorship.
• are effective and comfortable owning the responsibility for the technical implementation of a large-scale Salesforce implementation
• have 8+ years of implementation experience, including development, across the full software development lifecycle.
• have held an architect or senior developer role on multiple complex deployments.
• have 4+ years of experience on the Lightning Platform with at least one of those in a lead role, implementing Salesforce applications and technologies.
• have a broad range of Salesforce certifications, including Platform Developer and certified Technical Architect Certification (CTA601), or evidence of working towards the CTA certification
• have advanced knowledge and experience developing Apex classes and triggers, Lightning Web Components and Visualforce
• have advanced knowledge and experience of Salesforce CRM products and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot
• have significant integrations experience, including custom API, data integrations (Informatica / MuleSoft), Outlook and CTI integrations.
• have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention, backup and recovery and compliance regulations.
• have experience developing object-oriented design patterns.
• experience using GitHub and Salesforce DevOps Centre
• are proficient in SQL, JavaScript & HTML

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme