Security Officer at Hyatt Regency Birmingham – Join Our Dynamic Team!


Looking for a rewarding career in the hospitality industry? Join the Hyatt Regency Birmingham team and be part of a global brand known for innovation, unparalleled service, and a dedication to care. We are currently seeking an enthusiastic and motivated individual to join our team in the role of Security Officer.


Welcome to Hyatt Regency Birmingham – where we’ve considered every detail and created a place designed to energise the people within it. A place where guests can focus on the task at hand or come together to share, socialise and collaborate.


About the role:

This is a supportive working environment where your efforts are recognised and rewarded, the main focus for this role is providing a high level of customer service to our guests. This position is people-oriented, based in the main guest areas of the hotel you will provide extra support to the existing teams, by assisting residents and guests of the hotel with enquiries and challenges they may experience. The main tasks will be to produce written incident reports and statements, complete floor walks and checks of the hotel and secure the building and contents. Working with Managers and team members to resolve a range of issues from noise problems to more demanding and confidential issues, you will be able to handle a mix of clients from large corporate groups through to VIP and high-profile clients.


Working on a full-time, permanent basis, 45 hours per week. Shift pattern to include four on, four off covering a 24/7 operation. Additional shifts are available, subject to business needs.


About you:

Previous experience in a similar role is required, working within a hotel Security operation would be an advantage. You will be a team player, who can be flexible to meet our guest’s needs. A confident level of verbal and written English is a must, as are basic computer skills and an eye for detail and high standards.


Excellent interpersonal and negotiation skills are also a necessity for this role, the ideal candidate will be well-presented, and approachable.


A current SIA qualification and badge in Door Supervision is a must, as is a full, clean UK driving licence.


A First Aid at Work qualification is advantageous.


Why join Hyatt Regency Birmingham?

When you join Hyatt Regency Birmingham, you are joining a dedicated team driven by care and a commitment to excellence. We provide an exceptional work environment that nurtures growth and fosters a culture of warmth, empathy, and respect.


Hyatt offers a great range of benefits, including:

1. Competitive salary and benefits package;

2. Complimentary rooms at Hyatt Hotels Worldwide;

3. Generous accommodation discounts at Hyatt properties worldwide including employee rates and friends & family rates;

4. Free meals on duty;

5. Up to 50% discount across participating Food & Drink outlets across Hyatt Hotels UK;

6. Holiday: 28 days including bank holidays (increasing to up to 33 days);

7. Extensive learning and development opportunities, both internally and through external courses;

8. Employee assistance program to support your well-being;

9. Access to financial well-being via Wagestream;

10. The opportunity to be part of a diverse and inclusive team that values passion, creativity, and collaboration

**Terms & Conditions apply**


Who are we?


At Hyatt Regency Birmingham we enjoy a prime, central, location. We feature 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and a gym.


Connections energise us. Encouraging them is our purpose and our passion. From new culinary options for sharing, to vibrant multi-functional spaces for coming together, to exciting, technology-enabled ways for interacting, we create experiences that our guests will remember.


If you are passionate about hospitality and want to grow your career with a leading hotel brand, we would love to hear from you. Please apply online for the Security Officer vacancy!


Join Hyatt Regency Birmingham and let care be your superpower – Apply today!


Hyatt Regency Birmingham is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.


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