Job Description

Service Technician
Nottingham AreaAbout Us

Established in 2010, Medstrom are a market-leading provider of medical devices services to the NHS and other caregiving facilities with a strong reputation for providing a reliable, dedicated and trusted service to our partners.

As an employee ownership trust (EOT) we have independence in the market which is unlike any other company in the industry and through continued growth we can offer great opportunities for you to develop with our business, which we call the “Medstrom family”.

We are guided at every level by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, which is what makes us a great organization to be a part of.

We are looking for dedicated Service Technicians to join us and help provide high-quality products to customers across Nottingham.

The Benefits

– Competitive basic salary of £21,500 – £22,500 with an estimated potential earning of approx. £25,000 with on-call payments
– Additional on-call payments
– Contributory pension scheme
– 33 days’ holiday including Bank Holidays
– Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
– Salary Sacrifice Schemes including Cycle to Work
– Full Induction with great training and support
– Receive a “treat” on your birthday
– Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various environments.

Main responsibilities of the role

– Deliver clean, ready-to-use, products to and around customer sites
– Collect products after use and return to the service location for decontamination
– Disinfect, function check, repair and electrical safety test products
– Complete records of testing, delivery and collection
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

Hours of work: 37.5 per week, including some weekend cover

You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You

To join us as a Service Technician, ideally you will need to have or be willing to develop the following:

Qualifications and experience requirements:

– Mechanical or electrical background desirable but not essential as full training will be provided
– Experience of working within a healthcare setting is desirable
– Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable but not essential

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– Able to communicate effectively
– Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS Checked (or the willingness to complete one)

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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