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Our Patient Transport Service operation is supported by an active and much valued cohort of Volunteer Car Drivers who operate throughout the North West.

Volunteer Car Drivers are volunteers who live and work in the local community and give up their time to assist our Patient Transport Service in transporting mobile patients to and from hospital appointments such as outpatients, radiotherapy, renal dialysis, etc. This service is greatly relied on and appreciated by the patients we transport as demonstrated by the volume of compliment cards we receive.

We currently have approximately 200 volunteers and are looking for people who live in Cumbria who would be willing to give their time to provide this service. We are looking for volunteers with availability between the hours of 06:00am and 09:00pm.

The frequency and quantity of hours are flexible and determined by your availability as this is what is great about being a volunteer as you can choose to help out when it suits you.

*If you live in Lancaster, Forton, Carnforth or Morecambe please apply through Cumbria advert 242-0612*

*If you live in Oldham, Rochdale, Wigan, Warrington or Bolton please apply through Manchester advert 242-0615*

*If you live in St Helens, Southport, Hesketh bank or Skelmersdale please apply through Merseyside advert 242-0614*

As a volunteer, you will not receive a salary however you will receive a mileage allowance of 45p per mile for all miles driven whilst volunteering. In addition you would receive any out of pocket expenses such as car park fees, telephone calls and subsistence for a meal for any journeys exceeding 100 miles in one direction.


To apply to become a volunteer the applicant must have;

  • Access to a four door car
  • Fully comprehensive Insurance to carry patients and indemnity to operate as a volunteer
  • No more than six points on their licence
  • Enhanced DBS check
  • Have access to the internet and email

Recruitment Process

Applications are made via TRAC and will follow the process below;

  • Shortlist (subject to pre- assessment)
  • Virtual Interview
  • Enhanced DBS & 2 Satisfactory references
  • Induction

What training will you receive?

Volunteers attend induction training. This covers topics such as;

  • The driver handbook
  • Overview of the Patient Transport Service
  • Allocation of journeys
  • Safe practice
  • Documentation – Completion and submission
  • Month End procedures

Volunteers must complete online mandatory training modules. This covers topics such as;

  • Safeguarding of adults and children
  • Basic Life Support
  • Health And safety
  • Moving and Handling
  • Information Governance
  • Conflict resolution
  • Infection prevention & Control

Ongoing Checks

Once a volunteer has been accepted, the following checks will be undertaken on a regular basis;

  • Driving Licence check
  • MOT/ Tax check (Annual)
  • Insurance check (Annual- Certificate supplied by driver)
  • DBS Check

Right to work – You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are only able to provide sponsorship to health care professionals under the shortage occupation list for healthcare This list can be found here Skilled Worker visa: shortage occupations for healthcare and education – GOV.UK (


Person specification

Good Communication skills

Essential criteria

  • Provide example within supporting information section

Genuine passion to support communities

Essential criteria

  • Evidence of interest of local community

Desirable criteria

  • Previous volunteer experience

Be a Motivated, Reliable, understanding individual that has patience and a caring attitude

Essential criteria

  • Evidence description in supporting information and in interview

Access to the internet and email

Essential criteria

  • Confirmation provided within the supporting information section

Has access to four door vehicle

Essential criteria

  • Able to provide vehicle log book

Full driving licence

Essential criteria

  • Able to provide driving licence

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