Bolaji Dunmoye

➢ Develop and implement a comprehensive IT infrastructure strategy that supports the organization’s business objectives and growth plans.
➢ Design, implement, and manage network infrastructure, including routers, switches, and firewalls.
➢ Troubleshoot and resolve network issues promptly.
➢ Manage relationships with IT infrastructure vendors and service providers.
➢ Install and configure computer operating systems, and software
applications, providing hands-on technical support to staff as needed.
➢ Set up new user accounts and handle password-related queries to facilitate smooth onboarding for new employees.
➢ Coordinate system security measures and respond swiftly to any security breaches or vulnerabilities.

➢ Perform regular security monitoring to identify any possible intrusions.
➢ Provide an alternate restoration paths for affected circuits during a major downtime. arrange scheduled upgrades and investigate faults in networks.
➢ Manage and maintain core routing and switching infrastructure protocols.
➢ Active Directory Domain Controller (AD DC) server Administration solutions for various operational needs.
➢ Electronic Document system (EDMS) server Administration solutions for various operational needs.
➢ Core Banking System Administration solutions for various operational needs.
➢ Assist in maintaining Websites Cpanel (Wordpress), network hardware and equipment including servers and routers
➢ Provide and ensure system support for all incoming calls and Chats pertaining to challenges on WAN, LAN, Email application operating systems, etc.
➢ Perform installation and maintenance of client hardware (Desktop, Laptop, iPad, Notepad, Printer, etc.)
➢ Carry out first level user support to the branches and Head Office, especially on Network Access, Email system and Enterprise Collaboration Tools.
➢ Review Antivirus Systems and Network Operating Systems as part of scheduled / ad-hoc maintenance.
➢ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

➢ Technical / Analysis and Problem Solving
➢ Good knowledge of networking technologies – TCP/IP, BGP, DNS, VPNs, EVPN, VLAN, SDWAN, SDN.
➢ Use of e.Stream approved monitoring software’s, to proactively monitor links, PoPs, & backhauls, (End to End) for all Strategic account services.
➢ Systematically troubleshoot incidents through all point of failures and attempt resolution of such incidents for all links being managed.
➢ Escalate all unresolved incidentsto affected (Outsource service support) / eStream 2nd / 3rd level support and follow through to resolution life cycle.
➢ Ensure documentation of all incidents and user requests on Microsoft Dynamic CRM.
➢ Provide & report detailed intelligence on service performance for allservice being managed to Line manager.
➢ Escalate all twice recurring incidents to Line Manager and follow up till resolution & update the customer on complaint/incident status.
➢ Liaise with Outsource service support in response to organizational request for access to supplier (Vendor)
premises for service maintenance and incident Management.
➢ Configuration, installation, maintenance and lifecycles planning of various network devices and services (routers, switches, APN, VPN etc..)

➢ Respond to and resolve complex technical inquiries and issues related to our products and services. This involves
analyzing problems, identifying root causes, and providing effective solutions promptly.
➢ High technical knowledge of networking in: Mikrotik, Ubiquiti radio, Powerbeam, Ligowave, and WavelP
➢ Pro-actively monitor and manage reported incidents, including prioritization, escalation, and timely updates to stakeholders.
➢ Offer exceptional customer support through various channels (phone, email, chat) while maintaining a friendly and professional demeanor. Ensure customer satisfaction by addressing their concerns promptly and accurately.
➢ Utilize network monitoring tools (WhatsUp Gold) Provision on smalt OLT/ONU
➢ Configuration, installation, maintenance and lifecycles planning of various network devices and services (routers, switches, firewalls, etc..).