Job Description

Pay Starting at $70,000 – $75, 000 annually –
Full Health and Dental Benefits plus YMCA Membership

Employment Type Full time – 40 hours/week

Hours may include evenings, weekends and on call.

Placement Date Immediately

Why Work for the YMCA?

As a charitable organization, the YMCA of Niagara aspires to be a great workplace, committed to diversity, equity, and inclusion,

where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values –

caring, health, honesty, inclusiveness, respect, and responsibility – the YMCA provides our employees with meaningful jobs and

the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the

contributions of our staff through growth opportunities and great benefits, and the knowledge that their day-to-day actions

have a positive impact on the health and wellbeing of the people of Niagara.


The role of the IT Manager is to provide support and security for information technology in both hardware and software

applications. They are to assist other YMCA staff with inquiries regarding use of technology systems and providing training to

YMCA staff on the proper use of existing systems. The IT Manager will also extract information and produce reports for

management to use as required or needed.



  • Ensure delivery of secure, predictable and stable IT services through the management of application, network and server

infrastructure including the design, installation, configuration, maintenance and replacement of IT infrastructure and new

  • Ability to lead operational and business critical projects using project management methodologies including requirements

analysis, analysis and design, testing, implementation, deployment and change configuration

  • Exceptional understanding of managing Office 365 ( Active Directory/ Exchange online, Security and Compliance Centre)
  • Ensure that systems and infrastructure patterns , principals, frameworks and standards are designed and implemented to

support business requirements

  • Ensure that data is stored securely and backed up regularly
  • Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing

network demands


• Establish and maintain priority criteria for the maintenance and replacement of computer equipment

  • Research, advise and assist with major hardware installations
  • Reviewing, approving and coding of invoices for all computer equipment, internet, e-mail and all other IT related


  • Receive reports from supervisory staff on IT issues. Determine actions required and set process in place to correct by

assigning Staff/Consultants to rectify problems

  • Mediate Staff/External Consultant and Customer issues in a timely manner
  • Ensure that IT Staff are cross trained to aid in their development and the departments requirements
  • Maintain a comprehensive IT hardware log including the cellphone/ laptops / PC’s and tablets
  • Ensure access to computer software and data is restricted
  • Provide permissions for network, Unison, email
  • Ensure daily backup of computer data, including remote backup of computer data and emergency recovery plan
  • Be familiar with changes/upgrades made to software
  • Respond to inquiries regarding software applications and assist as needed
  • Communicate with software provider on difficulties encountered by users
  • Responsible for all aspects of IT Budget
  • Produce reports for CEO, VP’s and Centre Managers as required
  • Ensure that training manuals, updates, forms and troubleshooting guides are updated and saved on a shared drive
  • Ensure staff is knowledgeable in and have a good understanding of the use of the system by means of one-on- one or

group communication

  • Works collaboratively with the Marketing and Communications department on website integration,

registration, and communication channels


• Bachelor’s degree in a computer-related major

  • Minimum of 5 years system support and Management experience
  • Familiar with all facets of computer applications, including Mistral, Microsoft Office
  • Experience & understanding of MAC hardware & OS system software along with PC Hardware & system software

including various email programs

  • Experience with iPhone & Android setup
  • Experience with Teams & Zoom virtual platforms
  • Experience with setup of AV equipment for presentations
  • Understanding of digital signage software & hardware setup (eg. ScreenScape)
  • Experience & knowledge of SharePoint & One Drive for storing & accessing files remotely
  • Must have reliable transportation throughout the Niagara Region
  • Ability to work independently while managing multiple tasks
  • Must have aptitude to work within a team environment
  • Superior attention to detail and analytical skills
  • A clear and satisfactory criminal reference check inclusive of the vulnerable sector search (CRC VSS) issued for the YMCA

of Niagara


Problem solving

Identifies an issue and works towards a solution

Relationship building and collaboration

Builds positive interactions both internally and externally to achieve work related goals


Communicates in a thorough, clear, and timely manner and supports information sharing and goal achievement across the


Conflict resolution

Facilitates appropriate and timely solutions to conflict


Demonstrates responsible behaviour at all times and maintains high ethical standards

Service orientation

Deliberately identifies and creates opportunities to enhance each and every individual’s YMCA experience


[email protected]. Please indicate position applying for in the subject line of your email.


Internal applicants are encouraged to notify their supervisor before applying.

All applicants are thanked for their interest. Only those applicants being considered for an interview will be contacted by

email. Please note that interviews may take place virtually due to COVID-19. In-person interviews will adhere to physical

distancing guidelines.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon


For more information on other opportunities at the YMCA of Niagara please visit: ymcaofniagara.org

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