NTT is a leading global IT solutions and services organization that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The primary responsibility of the PS Senior Technical Solutions Specialist is to provide design, configuration and escalated problem management (at expert level) in client environments of high complexity. The PS Senior Technical Solutions Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. They require more than one certification at expert level.
Working at NTT
Create and deliver technical solutions
This position requires an employee to translate high complexity business requirements into functional requirements and through technical expertise translate the requirements into technical solutions. This employee will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, the technically focused PS Senior Technical Solutions Specialist demonstrates strong business ability, whilst maintaining a mix of both business and expert technical discipline. The PS Senior Technical Solutions Specialist acts as trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies.
The individual holds overall technical responsibility for a proposed technical solution and will work with internal colleagues to define the roadmap and milestones. They demonstrate the ability to provide an overall high-level design of technical or service solutions for complex business situations. They play an active role in enhancing current solution concepts or creating new ones. They are key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes. He/she demonstrates project management ability and can apply and maintain these abilities to work on particular technical projects that assist the client in fulfilling their information technology needs. They are required to work on multiple projects at the same time.
Provide problem management
The PS Senior Technical Solutions Specialist is expected to provide problem management assistance at escalated levels. They act as user support and assist with trouble shooting.
Mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details. The individual proactively provides experience in practically improving Dimension Data systems, services and operational processes. The individual’s performance is consistent and mature, providing high quality and service. The individual demonstrates confidence whilst supporting an increase in successful deals and solutions.
Provide pre-sales support
The PS Senior Technical Solutions Specialist engages clients and identifies opportunities at a high level. The provide assistance to Pre-Sales and are involved in pre-sales processes within medium to high complexity customer environments. They display strong client service orientation and strive for client engagement. PS Senior Technical Solutions Specialists assist the Account Management Team with the evaluation and activation of new accounts. They also contribute expertise around the design and configuration requirements in relation to complex RFP / RFI and proposals.
At this level the PS Senior Technical Solutions Specialist displays persuasive and confident presentation, writing and report/proposal ability. The PS Senior Technical Solutions Specialist displays good interpersonal skills and is able to work well in a team. They have strong technical, quantitative and analytical skills. They are able to motivate a team of Technical Solution Specialists to ensure optimal performance.
The individual will be expected to leverage a deep level of business understanding. They are expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.
The PS Senior Technical Solutions Specialist requires a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change.
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.