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Role: Service Charge Specialist based in Farringdon, EC1N 8JS

Salary: £40,337

Hours: 37.5hrs per week – Permanent Contract

This role is eligible for our smarter working policy with the expectation you will be based 2 days per week in the office.

An exciting opportunity has arisen to join MTVH as a Service Charge Specialist. Based within our busy service team this role will see you being responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will ensure our service charge data is accurate for our customers correctly identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.

Main Accountabilities:

  • To act as Systems Administrator and infrastructure specialist for Service Charge activity
  • Central coordination of service charge cycles and related activity
  • Develop and administer reporting information
  • Analysis of data and activity to suggest and deliver Service Improvements


  • Experience of system administration
  • Comprehensive understanding of service charges and systems
  • Excellent communication skills
  • High level of attention to detail
  • Excellent analytical skills with the ability to prepare and use data to draw conclusions
  • Ability to identify and deliver service improvement
  • Ability to map and document processes and user-friendly information, content and material
  • Ability to explain complex or technical information to a variety of audiences
  • Comprehensive understanding of service charges and systems
  • Excellent communication skills.
  • Excellent IT skills with a focus on Excel, Housing, Finance and Service Charge systems and the infrastructure that support these


Please note:- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Supported family friendly approach with extended parental leave
  • Enhanced pension with matched contributions of up to 9%
  • Option to buy or sell up to 5 days annual leave per year
  • Life assurance cover 3 x your salary
  • Cycle2work scheme
  • Hybrid Working – Dependent on job role and department
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
  • Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

  • Gender
  • Ethnicity
  • LGBTQ+
  • Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

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