Service Desk Engineer

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs, and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/

Let’s talk about the role and responsibilities

• Work under supervision as part of a 5 to 10-person team, providing technical software, hardware, and network problem resolutions to Capgemini customers.
• Assist with the diagnosis of problems, determining and implementing appropriate solutions, and guiding and/or communicating resolutions to customers.
• Work Monday – Friday on a variable roster, which can be discussed at the interview/on offer

Let’s talk about the team

You’ll be working within a varied complex role with many of Capgemini’s valued customers working with an accomplished team in a collaborative atmosphere.

Let’s talk about your capability and experience

• A keen interest in computers and the tech industry.
• Experience in front-facing customer service – doesn’t have to be IT or tech support!
• Excellent communication skills both verbal & written.

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognized by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belonging, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It’s why we are committing to becoming a carbon-neutral business by 2025 and net zero by 2030.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion
Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply for jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.

We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at [email protected]

Information Security and Compliance
Capgemini Australia has developed and manages, process-orientated Management Systems compliant with the requirements of ISO9001, ISO27001, and ISO14001. We are committed to delivering security solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.