Academic Operations Coordinator

Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Reporting to the Manager, Strategic Operations – Centennial College School of Hospitality, Tourism and Culinary Arts, (SHTCA) the incumbent is responsible for the administration and support of the department’s strategic operations as instructed by their direct manager and school management.

The incumbent will play an important role in delivering the strategic goals and initiatives determined by the school’s management particularly around Strategic Enrolment Management (SEM), recruitment and student admission and conversion activities. The incumbent will oversee key marketing and student information processes. Will be involved in registration and student communication projects and efforts and will play a lead role in the maintaining and deploying of the web presence for SHTCA as well as other social and online platforms.

Responsibilities

• Oversees and organizes SHTCA Marketing and recruitment materials and maintains electronic and hard-copy filing systems to ensure efficient retrieval and utilization. Creates infographic and poster materials for a range of purposes.
• Takes an active, leading role in coordinating the operations of SHTCA’s SEM processes, events and communications. Facilitates administrative functions of Student Events such as Orientation, Program Information Sessions, School and College Open Houses and Student appreciation Week
• Facilitates administrative functions of College recruitment activities. Manages logistics of High School tours, College fairs, SCWI events and other opportunities to engage with potential new Domestic students.
• Facilitates administrative functions of coordinating SEM activities and recruitment strategies with regional international departments such as Information webinars, recruitment events, preparedness seminars, marketing initiatives and all other activities designed to recruit, grow and diversify the international student enrolment of SHTCA
• Works proactively on active applicant contact and conversion activities through communication strategies
• Provide information on full-time programs, courses, college/school support services, academic policies and procedures, relevant College policies and procedures to stakeholders.
• Respond to student inquiries, student needs, student concerns/complaints in a respectful customer-sensitive and appropriate manner, while following policy, process and procedure.
• Provide Front Desk Coverage when needed.
• Engage in Registration operations actively during start-up each semester including data retrieval and analysis; applying information and using Banner, mycentennial and other resources to the resolution of student registration issues for all SHTCA Administration stakeholders.
• Provides reports, updates, and reviews for program/course/faculty/students using resources such as AISMARtr, Banner, e-centennial and mycentennial.
• Oversees maintenance and updating of school, program and course marketing materials and campaigns
• Responsibility for maintenance and editing of the web presence for all programs within department area
• Responsible for all online presence related to school including, but not limited to, Centennial central, staff profiles and accuracy, LinkedIn, Facebook and Instagram, and any other social media presence for the SHTCA.
• Coordination of the department’s scholarships, awards and bursaries.

Qualifications/Experience

• Two (2) year diploma in Hospitality, Tourism and Culinary Arts, Business Administration or Technology or an combination of relevant education and practical work experience
• Minimum of two (2) years of responsible administrative support experience in an environment in which communications, use of computer programs and ability to work under pressure were critical
• Experience with delivering presentations to diverse audiences
• Excellent computer skills, ability to provide in-house leadership in this area.
• Strong relationship building and communication skills to develop rapport with various internal and external stakeholders
• Sales and persuasion skills
• Sound problem solving skills with the independently resolve routine issues within the parameters of policies and past practices
• Proven ability to work under pressure while dealing with people in a courteous manner
• Strong organizational skills
• Knowledge and understanding of working effectively in a diverse environment with an awareness and sensitivity to the requirements of our diverse student population

Apply online: www.centennialcollege.ca/careers

Proof of credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by June 27, 2023 at 11:59 PM EST. Please quote Job ID J0623-1168. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).