Customer Success Associate, Publishers

Job Description

As a Customer Success Associate on the Wunderkind Publishers team, you will help senior leaders at our client companies solve their most pressing digital problems through our cutting-edge software. The role involves a consultative and holistic approach to both digital marketing and client management, including building out comprehensive marketing strategies based on consumer behavior, executing and optimizing those strategies, all while delivering next-level results and service.

Customer Success Associates undergo an initial training, and are given early exposure to some of our largest digital news and lifestyle publisher clients. Associates are then able to work directly with clients on building out their audience development and consumer marketing strategies.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

Responsibilities

• Work directly with and be mentored by a dedicated senior team member to build and execute marketing campaigns for some of the largest brands in the world.
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients.
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design.
• Managing our growing ads alert system and addressing critical alerts quickly.
• Helping to ensure that clients are set up correctly and efficiently.
• Managing tasks related to enrolling new sites in SSP partners, as well as ensuring proper mapping and allocation of impressions and revenue in reporting.

Qualifications

• Minimum 1 year work experience in Marketing, Client Services, Publishing, Advertising, or other related fields.
• Previous experience in eCommerce, email marketing and/or website analytics (including Google Analytics) is a plus.
• Excellent verbal & written communication skills and EQ; you enjoy building relationships, and using data to persuade & tell compelling stories.
• Strong attention to detail with the ability to project manage, set priorities and stay organized when managing multiple client relationships.
• Strong communication skills- you can explain technical concepts in simple terms and develop rapport with clients through clear and professional communication.
• Strong active listening skills to understand clients needs and effectively convey feedback.
• Proficient in data analysis & reporting: Excel and Google Sheets a plus.
• Exposure or familiarity with programmatic advertising
• Familiarity with CRM & Project Management tools such as Salesforce, Atlassian suite (i.e. Jira & Confluence) and Wrike.

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible.

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Hann, Fender, Bed Bath & Beyond, Gucci and more
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development
• Generous work-life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $62,000 to $66,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.