Job Description
ILUKA RESOURCES is a leading global producer of the critical mineral’s zircon and high-grade titanium dioxide feedstocks. As an international supplier of critical minerals, Iluka’s products are used in an array of applications including technology, construction, medical, lifestyle and industrial uses.
As the world moves towards a smarter, safer, and sustainable future, Iluka’s high-quality products are increasing in demand.
About The Role
This position is a wonderful Perth based, full-time permanent opportunity, working within a great, supportive team, providing support to both minor works and Major Capital Projects across Australia which will involve frequent regional and interstate travel to our various Iluka sites.
Your accountabilities will be:
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Provide first and second level support to address and track support calls escalated within our IT (Information Technology) Service Management system.
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Collaborating with IT project teams to ensure timely completion of activities as required.
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Providing technical support to users on hardware and software issues.
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Resolving technical problems and escalating complex issues to third level support.
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Troubleshooting hardware, software, and network issues.
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Maintaining accurate records of all support requests and resolutions.
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Collaborating with the IT projects team to ensure timely completion of IT projects.
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Keeping up to date with emerging trends and technologies in desktop engineering.
About You
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Demonstrated experience within a Microsoft operating environment, including SharePoint, Teams, and office 365.
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Experience with Lenovo client hardware, IT Procurement and Asset Management
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Exposure to, and understanding of, mobility devices, tablets, and multi-functional devices such as printers.
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Basic knowledge of server principles, IT and Service Management systems.
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An understanding of TCP/IP Protocol and basic networking principles.
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Strong knowledge management skills with the ability to effectively capture, organize, share, and apply knowledge within the Service Delivery and cross functional teams.
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Communication skills that enable you to engage with all levels of the business; and
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ITIL Foundations level training and knowledge is desirable.
Our Offer to You
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Flexible Working Arrangements, Flexi Hours I Close to Public Transport.
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16 Weeks Paid Parental Leave for Primary Caregivers.
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Free Access to state-of-the-art Perth building Gym & Classes
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Ability to Purchase Additional Annual Leave.
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Competitive Salary and Bonus Structures.
We are committed to upholding our Business Values, supporting equal opportunities, gender equality and cultural diversity.
You will be supported, empowered, included, and encouraged to be the best version of yourself.
“Our people are the foundation of our business and are vital to our success now and into the future.”
Full working rights in Australia are required for you to be eligible to apply for this role.
Applications Close 12 June 2023.
“We respect and encourage diversity in a workforce that reflects our communities.”
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