Excellence Services, LLC

Job Description

Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively.

On-site Position in Atherton, CA
Full Time (40 hours/week), Non-Exempt & Hourly.


  • $120-180K/year + Benefits
  • Discretionary Year-end Bonus (Up to 20%)
  • Health Insurance
  • Paid Vacation, Holidays, Sick days
  • Paid Meal Breaks
  • Regular Reviews & Advancement Opportunities


We are seeking an experienced, highly organized, and detail-oriented House Manager / Personal Assistant to oversee and manage the daily operations of a high-end private estate. A successful candidate will be responsible for maintaining the household’s smooth operation, supervising staff, managing vendors, and ensuring a comfortable and efficient living environment for the family. The ideal candidate must demonstrate exceptional interpersonal skills, a strong work ethic, and a commitment to maintaining the highest standards of excellence and discretion.


House Manager

  • Oversee daily household operations, ensuring a clean, organized, and well-maintained environment.
  • Supervise and coordinate household staff, including hiring, training, scheduling, inspection, and performance management.
  • Establish and maintain relationships with high-quality vendors for property and estate projects.
  • Manage household budgets, expenses, and inventory, ensuring cost-effective procurement.
  • Oversee landscaping, including design, maintenance, and improvement projects for outdoor spaces.
  • Address and resolve principals’ requests or concerns promptly and efficiently.
  • Implement and maintain household policies, procedures, standards, and systems.
  • Maintain household security and safety measures, overseeing security systems and personnel.
  • Communicate effectively with the family, staff, and vendors, demonstrating professionalism and discretion.

Personal Assistant

  • Manage projects and oversee vendors, handling sourcing, coordination, supervision, and evaluation.
  • Perform daily indoor and outdoor property walkthroughs for maintenance and upkeep.
  • Safely drive principal(s) to various destinations and maintain vehicle cleanliness.
  • Submit various types of written reports as required to keep principal(s) or supervisor(s) informed.
  • Assist with staff management and procurement of personal items and household supplies.
  • Plan and coordinate family activities and events.
  • Provide concierge-level service, anticipating principal(s)’ needs and ensuring comfort.
  • Manage the principal’s personal calendar, scheduling appointments and coordinating events.
  • Handle correspondence, emails, and phone calls with discretion and professionalism.
  • Coordinate travel arrangements, including flights, accommodations, and itineraries.
  • Conduct research and assist with personal projects as requested.
  • Perform ad-hoc tasks and errands as required, demonstrating flexibility and adaptability.


  • Bachelor’s degree or relevant certification in hospitality management or a related field.
  • Experience managing high-end private households or estates is preferred.
  • Exceptional organizational, time-management, and multitasking skills.
  • Strong interpersonal and communication skills; fluent in English (additional languages are a plus).
  • Discreet, trustworthy, and able to maintain strict confidentiality.
  • Flexible and adaptable to changing circumstances, priorities, and schedules as required.
  • Tech-savvy, comfortable with relevant software and tools, and primarily written correspondence.
  • Service-oriented with a hands-on, can-do attitude and a humble personality.
  • Holds a driver’s license with a clean driving record.
  • Authorized to work in the United States without requiring employment visa sponsorship.
  • Able to pass extensive reference and background checks.
  • Covid-19 (with booster if eligible) and Influenza vaccinations are required.


  • Principals’ First: Always put our principals’ needs and interests first.
  • Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
  • Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
  • Dedication: Shows a deep commitment to the role and the company.
  • Accountable: Takes ownership of tasks and completes thorough due diligence.
  • Independent: Thinks and acts independently. Able to be self-taught and keep improving.
  • Resilience: Never complains or shies away from work. Welcome harsh feedback and can thrive under pressure.

Job Type: Full-time

Pay: $120,000.00 – $180,000.00 per year


  • Health insurance
  • Paid time off


  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location: In person


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