House Manager / Personal Assistant

Job Description

Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively.

On-site Position in Atherton, CA
Full Time (40 hours/week), Non-Exempt & Hourly.

COMPENSATION:

• $120-180K/year + Benefits
• Discretionary Year-end Bonus (Up to 20%)
• Health Insurance
• Paid Vacation, Holidays, Sick days
• Paid Meal Breaks
• Regular Reviews & Advancement Opportunities

SUMMARY:

We are seeking an experienced, highly organized, and detail-oriented House Manager / Personal Assistant to oversee and manage the daily operations of a high-end private estate. A successful candidate will be responsible for maintaining the household’s smooth operation, supervising staff, managing vendors, and ensuring a comfortable and efficient living environment for the family. The ideal candidate must demonstrate exceptional interpersonal skills, a strong work ethic, and a commitment to maintaining the highest standards of excellence and discretion.

RESPONSIBILITIES:

House Manager

• Oversee daily household operations, ensuring a clean, organized, and well-maintained environment.
• Supervise and coordinate household staff, including hiring, training, scheduling, inspection, and performance management.
• Establish and maintain relationships with high-quality vendors for property and estate projects.
• Manage household budgets, expenses, and inventory, ensuring cost-effective procurement.
• Oversee landscaping, including design, maintenance, and improvement projects for outdoor spaces.
• Address and resolve principals’ requests or concerns promptly and efficiently.
• Implement and maintain household policies, procedures, standards, and systems.
• Maintain household security and safety measures, overseeing security systems and personnel.
• Communicate effectively with the family, staff, and vendors, demonstrating professionalism and discretion.

Personal Assistant

• Manage projects and oversee vendors, handling sourcing, coordination, supervision, and evaluation.
• Perform daily indoor and outdoor property walkthroughs for maintenance and upkeep.
• Safely drive principal(s) to various destinations and maintain vehicle cleanliness.
• Submit various types of written reports as required to keep principal(s) or supervisor(s) informed.
• Assist with staff management and procurement of personal items and household supplies.
• Plan and coordinate family activities and events.
• Provide concierge-level service, anticipating principal(s)’ needs and ensuring comfort.
• Manage the principal’s personal calendar, scheduling appointments and coordinating events.
• Handle correspondence, emails, and phone calls with discretion and professionalism.
• Coordinate travel arrangements, including flights, accommodations, and itineraries.
• Conduct research and assist with personal projects as requested.
• Perform ad-hoc tasks and errands as required, demonstrating flexibility and adaptability.

REQUIREMENTS:

• Bachelor’s degree or relevant certification in hospitality management or a related field.
• Experience managing high-end private households or estates is preferred.
• Exceptional organizational, time-management, and multitasking skills.
• Strong interpersonal and communication skills; fluent in English (additional languages are a plus).
• Discreet, trustworthy, and able to maintain strict confidentiality.
• Flexible and adaptable to changing circumstances, priorities, and schedules as required.
• Tech-savvy, comfortable with relevant software and tools, and primarily written correspondence.
• Service-oriented with a hands-on, can-do attitude and a humble personality.
• Holds a driver’s license with a clean driving record.
• Authorized to work in the United States without requiring employment visa sponsorship.
• Able to pass extensive reference and background checks.
• Covid-19 (with booster if eligible) and Influenza vaccinations are required.

CORE VALUES:

• Principals’ First: Always put our principals’ needs and interests first.
• Learn from mistakes: Admit mistakes upfront. Learns and grows from mistakes.
• Conscientious: Attention to detail. Finishes duties mindfully, effectively, and promptly.
• Dedication: Shows a deep commitment to the role and the company.
• Accountable: Takes ownership of tasks and completes thorough due diligence.
• Independent: Thinks and acts independently. Able to be self-taught and keep improving.
• Resilience: Never complains or shies away from work. Welcome harsh feedback and can thrive under pressure.

Job Type: Full-time

Pay: $120,000.00 – $180,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person