Cadillac Fairview

Job Description

As a Manager, Customer Experience, the primary role is to ideate, build and execute inspiring, unique and relevant experiences across all properties in order to deliver an optimal customer experience and deliver high value to the business. This is a key role that will look to manage experiences like our Home of Team Canada Olympic program, Entertaining Events that are immersive and interactive or our very exciting Holiday program.



What you will deliver:

  • Responsible for building and executing customer experiences flawlessly that inspire, delight and safely connect with our CF shopper at properties across the country.
  • Manage experiences or projects assigned and will execute the experience on time and on budget while collaborating with key stakeholders to keep things on track.
  • Execute experiences with excellence aligned with all customer service, operational, health and safety and CF brand standards to deliver consistently optimal experiences.
  • Bring innovative and best in class knowledge to help ideate on programs that seamlessly integrate both a physical and digital experience that is informed by insights and data for the customer and market.
  • Strong collaboration and communication with both external agency partners as well as internal teams including property operations, health and safety regional marketing, marketing communications, digital marketing and PR/corporate communications to name a few.
  • Assess and set necessary program KPI’s and then track, report and analyze performance of programs to deliver the optimal customer experience.
  • Responsible for budget management and invoicing on responsible projects.


What your strengths are:

  • Aims Higher – always striving to exceed expectations.
  • Owns Your Expertise – empowers themselves and demonstrates strong knowledge in experience marketing and data driven strategy.
  • Collaborates Effectively – a team player who builds strong relationships with cross functional teams and agency partners.
  • Engages with Empathy – objectively considers the needs of others.
  • Embraces Change – doesn’t shy away from trying something different and demonstrates the ability to be flexible, agile and pivot when needed.
  • Ability to autonomously lead and effectively manage projects as well as key stakeholders.
  • High level of attention to detail.
  • Positive, can-do attitude.


What you need to succeed:

  • Minimum of 5+ years of marketing experience with a preference to customer experience marketing.
  • Post-secondary education preferably in Business, Marketing, Communications or relevant field.
  • Knowledge of Asana and project management experience.
  • Knowledge of Google Suite.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!
At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.
Are you someone who believes in our values?
  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change
At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?
CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [email protected].

CF currently has a vaccination policy that is a condition of employment.

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