Manager, Residences and Housing Operations

DESCRIPTION

BENEFITS

QUESTIONS

About Loyalist

Loyalist College is located on the territory of the Huron-Wendat, the Anishinaabeg, and the Haudenosaunee people. We acknowledge our shared obligation to respect, honour, and sustain these lands and the natural resources contained within.

Loyalist College is Ontario’s Destination College – empowering students, faculty, staff, and partners through experiential, industry focused, cluster-based education, training, and applied research programs. Located on more than 200 acres in the beautiful Bay of Quinte region, the College is perfectly positioned between Toronto, Ottawa, and Montreal. Loyalist College is a close-knit community where students and their success come first. Loyalist provides personalized attention in small classes, rewarding field placements, and superior student services. Its Belleville, Bancroft, Port Hope and Toronto campuses support programs and services for more than 6,000 full-time and 8,000 part-time students each year.

The Residences and Ancillary Services unit is committed to providing a top-quality residence, off-campus housing support, and dining services for Loyalist College students. Reporting to the Director, Residences & Ancillary Services, the Manager is a student facing supervisor of the College residence and off-campus housing services. The Manager is responsible for the operations of the services under their portfolio and ensures the services meet best practice standards for the sector. With a “students first” approach, the Manager works to ensure that all team members are supported to deliver services that ensure students, staff, and other stakeholder concerns are fully and positively addressed. The Manager works with other Residence and Ancillary team members to position Loyalist as a Destination College.

Front Line Manager

• Responsible for the day-to-day operation of the Residence, including move-in, move-out, and regular maintenance operations
• Manages the contracts and agreements signed by students and ensures accurate data is maintained
• Ensures that maintenance requests are responded to effectively and efficiently by the relevant College department
• Oversees, in conjunction with the relevant College department, the provision of maintenance and cleaning services as well as ensuring the buildings are well maintained and regular checks are made to identify any concerns
• Ensures effective fee collection and room allocation
• Oversees dispute resolution between residents and/or between residents related to the operations in their portfolio
• Oversees the development and implementation of events and programs for the residents related to the facilities and other related programming
• Works with other College departments to ensure that turnover between terms is smooth, timely, and ensures incoming students have clean and fully furnished accommodations as per the residence agreement
• On an as needed basis, responsible for managing Residence Assistants and other residence staff
• Works to ensure procedures and protocols are established that maximize service to students across all areas in their portfolio
• Available to work a varying/flexible schedule, including an on-call rotation system for evening and weekends to readily respond to student concerns, as needed

Advising

• Advises and assists students on a wide range of matters when necessary, including directing students to other College services such as Financial Services, The Health and iMPACT Centre, student mentors, etc.

Residence Facilities

• Oversees all residence maintenance, housekeeping and security of residence in conjunction with relevant College personnel
• Schedules and maintains upkeep of residence buildings and the grounds surrounding the residence, in conjunction with facilities services and contracted service providers
• Assists with the preparation of budgets and manages the day-to-day financial aspects of residence to ensure effective stewardship of funds
• Addresses all complaints related to the residence facilities, across all campuses, and follows-up as necessary

Off Campus Housing

• Oversees the operations of the Off-Campus Housing office, including working with enrolment and international services and community agencies to ensure off-campus housing needs are identified and met
• Ensures plans are developed and implemented to provide students with support in securing off-campus housing
• Develops programming that provides students with awareness of their legal rights and processes in dealing with off-campus housing and/or other related off-campus transitions, eg. Good Neighbour programming

• 3 Year Diploma/Degree in Education, Higher Education Administration, Student Development, Leadership Development, Facility Management, Housing Development, or Social Sciences
• Minimum of five (5) years of progressive experience in residence management with demonstrated leadership experience in a post-secondary residence setting, combined with employment experience demonstrating organizational, customer service and administrative competence
• Excellent organizational and time management skills and ability to assess priorities and work independently
• Experience building teams and ability to interact effectively within a large community of students, student-staff, and professional staff
• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
• High level of integrity and trust, tact, diplomacy and judgment including solid negotiation, crisis management and conflict resolution skills
• Demonstrated commitment to responsible and ethical practices in working with students
• Accepting and respectful of different personalities, lifestyles, and cultures
• Strong oral and written communication skills with well-developed presentation skills
• Basic knowledge of skills and trades related to effective operation of facilities, preferably in a post-secondary environment
• Trained and experience in crisis/conflict resolution and harassment/discrimination legislation
• First Aid/CPR, Alcohol and Substance Abuse training, Crisis Intervention/De-escalation, Mental Health First Aid is required
• Proficient with MS Office Suite and experience with StarRez software is an asset
• Demonstrated ability to create and maintain a budget
• Availability to work a varying/flexible schedule, including an on-call rotation system for evening and weekends to readily respond to student concerns, as needed
• Vulnerable Sector Check required prior to commencement of employment

Please note:

Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost) confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to [email protected].

We thank all applicants, however, only those selected for an interview will be contacted

Benefits for full-time Administrative employees include:

• A comprehensive Extended Health & Dental Plan (covering 85% of eligible paramedical services up to a combined maximum of $2,000 in any calendar year): College Employer Council website with Benefit Booklet
• A defined benefit pension plan with CAAT pension where you will enjoy the certainty of predictable and secure lifetime pension payments: CAAT pension website
• Life and accident insurance
• Out-of-country travel insurance
• Pregnancy and parental leave, including a top-up to Employment Insurance benefits
• A tuition sponsorship plan and professional development opportunities

Work Life Balance Matters at Loyalist College
Full-time administrative employees can expect:

• 22 days of paid vacation after their first year on the job, increasing 1 day per year to 30 days
• December closure period with pay
• Employee Family Assistance Plan – provides timely short-term counselling and consultation assistance to employees and their immediate family
• Fitness Centre Membership – exclusive facilities for use by Staff and Students only on the Belleville Campus (see website for pricing)
• An Inclusive and Accessible Workplace