The ideal candidate will need to be forward thinking, wanting to embrace and suggest change with a clear direction on engaging team working in a busy environment.
The ideal candidate will need to be proficient in their typing ability with accurate grammar, spelling and punctuation.
You will need to be a team player with customer care experience, experience of working within a hospital environment and using databases such as PAS, Infoflex and Microsoft applications.
You should have a good understanding of RTT pathways as well as awareness and understanding of other national targets.
You will have the ability to work both independently and as part of a wider team with excellent written and verbal communication skills and organisational abilities.
The Trust is an ever-changing environment and you would need to be able to retain your focus on providing an excellent service.
The vacancy is permanent Monday to Friday 9am to 5pm (30 minute lunch).
The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.
As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.
We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.
You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.
Why work with us
To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.
To support the Admin Team Leader / Practice Manager to undertake change management.
To ensure that patients are treated with courtesy, dignity and respect.
To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP’s and other external agencies.
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
To communicate effectively in writing and verbally on a daily basis.
To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
Taking and transcribing formal minutes if required.
To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leader.
To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.