Professional Service Manager

The Professional Service Manager is expected to support the organisations and wider system to deliver the effective integrated clinical, operation and financial performance of the Intermediate Care Allocation Team (ICAT) through effective professional, business and operational management.

This role is responsible for ensuring national and local access targets are achieved, along with ensuring all aspects of people, performance and financial objectives are delivered as per the national discharge policy and operating model. The Professional Service Manager will provide strong leadership at Place level(with clear support to ICB networks), ensuring that there are appropriate systems and processes in place to deliver objectives and drive forward the service to improve the operational effectiveness of the service in conjunction with key partners.

With the Professional Lead for IHSS and Senior Management Team, provide leadership to the ICAT and contribute to developing the strategic direction of the ICP in line with the Intermediate Care Strategy.
1. Be accountable for the operational management of the ICAT. This involves all aspects of operational delivery such as HR / leadership, finance / budget, service development; performance monitoring. Take shared corporate responsibility for the financial performance, including the achievement of financial targets, balancing the potentially conflicting demands of budgetary requirements and clinical standards and maintenance of clinical flow.
2. To develop and lead the Home First pathway and build on this at a later date to further expand the service.
1. To lead organisational and system wide audits, assessments and benchmarking in relation to the Service. Leading to analysis and implementing service improvements.
1. Ensure that there is service level commitment to develop, embed and maintain plans to move the ICAT to 7/7 working. This will be in liaison with our system partners to ensure a cohesive service offer over 7 days.
2. Report to the daily, weekly and monthly performance review on Intermediate Tier performance.
3. Represent the service at ICP and ICB levels, developing partnerships, sharing best practice and integrating this knowledge within the Trust.

Set an example to other staff through own personal behaviours.

The Intermediate Care Allocation Team (ICAT) is an integrated team of health and social care professionals providing a single point of access for a range of community intermediate care services across Pennine Lancashire, from both hospital and community settings. ICAT operates on a 24/7 basis, providing a rapid responsive service, and forming the basis of a care co-ordination hub for the urgent 2 hour community response service across Pennine Lancashire as well as the integrated discharge hub for all complex discharges for East Lancashire residents.

The Professional Service Manager is expected to support the organisation and wider system to deliver the effective integrated clinical, operational and financial performance of the Intermediate Care Allocation Team (ICAT) through effective professional, business and operational management.

The service has continually developed over the past 7 years to evolve and adapt to the requirements of the intermediate care service offer for Pennine Lancashire. Any interested applicants must be conversant with continuous improvement and engagement with partners. They must also have a professional or clinical background.

To enable them to execute this responsibility the post holder is expected to provide proactive and visible leadership. Leadership will span four key areas; service leadership, people and personal leadership, quality leadership and collaborative leadership.

All senior leaders are expected to work as part of a cohesive team and, when necessary, to take lead responsibility for corporate issues outside their immediate sphere of responsibility in order to achieve the corporate objectives of the Trust.

Please see job description for further detail.