Senior Manager, Product Operations

Job Description

Scope & Responsibilities for technical agreements within the product organization:

• ETE responsibilities: You will serve as the first line between vendor/partner and internal stakeholders to understand requirements, identify suitable vendors, lead the sourcing process, and negotiate with vendors to secure the best value, service delivery, and quality. Across the entire vendor operations lifecycle, you are responsible for partnering with internal stakeholders to facilitate and lead vendor evaluation, selection, risk assessment, contract negotiations/execution, guide vendor onboarding/offboarding, and performance management.

Pre-award:

• Develop and lead competitive assessment/RFX process in collaboration with internal stakeholders and manage the end-to-end process.
• Own informal and formal benchmarking regarding pricing, value, and services.

Award

• Directly lead and drive the contract management and negotiation process, interfacing with Legal, finance, product teams, and indirect procurement as needed.
• Deliver tangible and measurable cost savings to the company by utilizing key sourcing strategies, including supplier consolidation, leveraged volume, competitive bidding, optimization, and fact-based negotiation techniques.
• Support center-led vendor management program, including governance, policies, and procedures that accelerate and support the business and enhance spending transparency.

Post Award

• Utilize data to facilitate and support general contract consolidation and corporate cost reduction exercises.
• Track the status of contract renewals to ensure timely completion and notify the management team about open/unresolved issues.
• Negotiate technology deals with a passion for cost-benefit and long-term value-add.
• Develop a team of professionals and create a robust cost-conscious culture
• Manage the pricing structure from vendors and contractors.
• Review the operational performance of the vendors.
• Manage vendor onboarding and risk assessment process – conduct an initial and ongoing risk assessment, assess agreement data access, collect key onboarding documents, and work with AP to activate vendors. For high-risk/mission-critical vendors, proactively partner with internal stakeholders to manage third-party risks (e.g., business impact, operational risk, infosec access), and develop mitigation plans.
• Lead analysis and reporting activities: develop reporting and analytical packages, providing decision support and analysis.
• Manage, coach, and lead direct team members.
• Additionally, support teams by assisting with various cross-departmental initiatives and projects and other duties as assigned.

Minimum Requirements:

• > 10+ years of industry experience in supply chain, business operations, and related purchasing agreements.
• Vendor performance management, including developing, negotiating, and monitoring SLAs, KPIs, and overall vendor effectiveness.
• Deep knowledge of standard contract terms and conditions.
• Deep understanding of the source-to-cash process.
• Strong leadership skills and the ability to interact with all enterprise levels.
• You must be comfortable initiating, driving, and leading contract negotiations, including MSA, Pricing, SLA, and amendments.
• Strong negotiation skills are a must.
• Have managed a global portfolio with global teams.
• Outstanding communication and interpersonal abilities.
• Excellent organizational, people development, management, and leadership skills.
• Strong organizational skills and ability to work in an extremely fast-paced and complex environment.
• Expertise in working within a “hybrid” corporate environment consisting of badged employees and a partner ecosystem.
• Change agent with a solid strategic and business mindset.
• Demonstrated ability to lead cross-functional teams to achieve outcomes.
• Make it happen mentality – able to jump in and roll up your sleeves as needed.
• Ability to travel >10% globally.
• B.A. or B.S. required; M.B.A. preferred.

Location:

• This position can sit anywhere within the US or Canada and is fully remote. We have offices in San Jose, CA; Raleigh/RTP, NC + Salem, NH; and Toronto, Ontario.