Service Manager– our client requires a Service Manager to join their team. The Service Manager will be responsible for the efficient and seamless integration of interdependent services from various internal and external service providers into end-to-end services in order to meet the client’s business requirements. In addition, the Service Manager will be responsible for ensuring Managed Service Providers’ compliance with Service Levels in the delivery of end-to-end services.
Work is onsite or remote (preference for resources available to be onsite).
Mandatory Requirements Include:
- Minimum of 10 years experience in the IT industry
- Extensive experience with Managed Service Providers for End User Services
- Experience with Service Level compliance
- Knowledge and deep understanding of ITIL
- Experience with financial tracking and reconciliation
- Familiarity with ITSM tools, with a strong preference for ServiceNow
- Experience in People Management / Team Leader
- Ability to work in a dynamic, fast-paced, environment
Desirable Requirements Include:
- Demonstrated proficiency with MS Office, including a working knowledge of SharePoint and Teams as productivity tools
- Experience in database and web development, including Microsoft Access.
Est. Start Date: Jun 2023
Est. Duration: 6 months + pos. up to an 18-month extension
Location: Winnipeg, Manitoba
Posting #: 55083SERVMGR
Since 1996, Intellex has established itself as the source for providing quality consultants to both private and public sectors. Our success has led to preference vendors for both public and private sector organizations throughout Western Canada. Our clients and consultants are supported by our internal staff who are experienced in both Information Technology and staffing. We are known for our responsiveness to the needs of consultants and our clients. Give us a call and experience it yourself or visit our website at
Unless otherwise specified, ONLY candidates located in Canada or USA, and eligible to work in Canada without sponsorship will be considered.
For more information about Intellex, these, and other opportunities, please visit our website at
You can also register to receive opportunities by e-mail. If you are interested in any of the above positions, please submit your resume in Word or RTF format quoting posting #(s) above.
Keywords: Senior Delivery Manager, Senior Delivery Management, Intermediate Delivery Manager, Intermediate Delivery Management, Delivery Manager, Senior Consultant, Senior Manager, Program Coordinator, Program Manager, Program Management, Project Manager, Project Director, Project Coordinator, Project Management