We are seeking a talented Cloud Infrastructure Solutions Engineer to join our team. In this role, you will be responsible for building and supporting cloud-based infrastructure solutions, while ensuring the maintenance, development, troubleshooting, and provisioning of enterprise-level Teletrac Navman platforms. You will collaborate with regional and global operations teams, product management, and other R&D teams to deliver high-quality solutions. As a key contributor, you will play a vital role in maintaining uptime, supporting Helpdesk operations, troubleshooting incidents, and optimizing cloud infrastructure. Your expertise in AWS Cloud, strong technical skills, and customer-centric mindset will be crucial in driving success in this position.
Key Responsibilities and Duties:
Implement cloud-based infrastructure solutions: Design and deploy cloud-based infrastructure solutions aligned with project requirements.
Maintain and troubleshoot systems: Perform routine maintenance, system patching, and troubleshooting on all systems to ensure uptime and adherence to SLAs.
Support Helpdesk operations: Act as a key escalation point, providing support for Helpdesk and TFS tickets in a 24/7 model.
Troubleshoot incidents and implement preventive measures: Identify root causes, fix and document problems, and implement preventive measures to ensure application stability, scalability, and resiliency with 99.5% uptime or above.
Optimize cloud infrastructure: Conduct cost analysis and optimization of cloud infrastructure, manage cloud providers, and migrate new systems to the cloud when required.
Collaborate with cross-functional teams: Work closely with cross-functional teams to maximize uptime of SaaS solutions and deliver high-quality integrations with third-party vendors.
Manage infrastructure projects: Manage project workload for new and existing infrastructure projects, ensuring timely delivery and adherence to company SLAs.
Automate deployment and monitoring: Create tools for automating deployment, monitoring, and operations of the overall platform as needed.
Required Skills / Qualifications:
2+ years of experience in infrastructure and systems engineering.
2+ years of service delivery experience with AWS Cloud.
Strong knowledge of Active Directory and relevant Windows technologies.
Experience with Microsoft server and Microsoft IIS technologies, including clustered and load-balanced technology implementation.
Understanding of high-scale, high-performance, security, and best practices.
Customer-centric mindset with a passion for delivering exceptional customer service.
Technical problem solver with strong project management skills.
Ability to work with diverse stakeholders and build successful working relationships.
Ownership mentality with a focus on achieving positive outcomes.
Practical experience with UNIX/LINUX Server and writing Puppet integration and/or Terraform modules is desirable.
Advanced network knowledge, including DNS, switching, routing, and firewall configuration, would be a plus.
If you are a driven and skilled professional looking for an exciting opportunity to contribute to the development and maintenance of cloud-based infrastructure solutions, we invite you to apply. Join our team and be part of our journey in delivering innovative solutions and ensuring exceptional customer experiences.
All applicants for this position must be authorized to work full-time in Australia
WHAT’S IN IT FOR YOU
You will enjoy:
12 weeks of paid parental leave for the primary carer and 4 weeks for the secondary carer.
Development opportunities with 1:1 mentoring, online courses, product training, Lunch ‘n’ Learn, and so much more.
Community impact. Volunteering and fundraising activities.
Networking opportunities. ERGs and dynamic social communities.
Employee Assistance Program (EAP), health insurance, and other wellness initiatives.
Teletrac Navman is a global, market-leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next-generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman’s specialized solutions deliver businesses with simplified, smart, predictive, and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit: www.teletracnavman.com.
Vontier is our parent company. With more than $6 billion in annual revenues, Vontier’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.
We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.
Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.