It Knowledge Management Analyst

Job Description

Become a part of AIM’s growing success.

American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team who has over the years, successfully evolved into a multifaceted company with business divisions that include metal recycling (AIM Recycling), construction waste recycling (AIM Eco-Centre), manufacturing of solder assemblies (AIM Solder), demolition and decommissioning (AIM Delsan) and auto-recycling (Kenny U-Pull). We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

What we offer!

Competitive salary other perks
Group insurance & RRSP program
Company-wide events throughout the year (BBQ, Holiday party etc.)
Free gym on site
Two cafeterias on site (subsidized meal program available)
Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun!
Description du poste

Description

You will be responsible for the success of the IT knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders.

The IT knowledge analyst will develop the topic list and produce the structure of the content. In addition, you will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization’s operational business processes, people, and systems.

The IT knowledge management analyst will strengthen the seamless exchange of knowledge across site operations and other organizations where applicable. The IT knowledge management analyst will be responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs and team members within this framework.

Strategy & Planning

Prepare a long-term plan for knowledge and information assets development, based on business goals and input from stakeholders.
Create relationships with sources of knowledge and information.
Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses.
Develop mitigation plans for capturing and storing legacy knowledge as it retires or is retired.
Work effectively across the organization with stakeholders, technical service and product teams, and subject matter experts to develop relevant content for new and existing products, features, and services.
Operational Management

Identify, collect, and synthesize information assets from disparate sources and incorporate them into the organization’s corporate knowledge base.
Develop and implement strategies for integrating data, documents, content, and other resources with document repositories, content management systems, and other related systems.
Leverage accumulated information assets for employee education, client communication, and other corporate training initiatives.
Work closely with the IT department and end-users to form architectures for knowledge encoding, retention, retrieval, and use.
Liaise with systems experts on hardware and software issues that affect the availability and accessibility of knowledge assets, wherever it exists.
Research, assess, recommend, and purchase knowledge management tools as required; track new standards and technologies.
Promote a corporate culture based on proactive collaboration, sharing information, and learning.
Assist in managing all aspects of company-owned content, including documents, guides, handbooks, and other collateral deemed as content.
Participate in the creation and improvement of new and existing processes within the IT department.
Qualifications

Qualifications

Formal Education & Certification

Bachelor’s degree in a technology or business-related field preferred
Lean Six-Sigma Yellow Belt or higher preferred.
Minimum of 5 plus years of relevant experience.
Experience managing day-to-day technical and strategic content management initiatives.
Knowledge & Experience

3 years in implementing and managing Content & Knowledge Management strategies.
Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures.
Superior quantitative, analytical, and problem-solving abilities.
Excellent written, oral, and interpersonal communication skills.
Good understanding of the organization’s goals and objectives.
Experience in building knowledge management programs within groups with technical aspects.
Ability to drive adoption of organization Knowledge management capabilities
Ability to communicating with and influencing senior leadership, framing discussions to gain valuable feedback and experience.
Proven leadership capability and effectiveness, working well with cross-functional teams to accomplish goals.
Demonstrated ability to analyze data and conduct primary research.
Ability to multitask and be adaptable in a fast-changing environment, juggling multiple priorities.
Personal Attributes

Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Fluent in English and French both spoken and written.

Informations

American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.

Although we’d love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.

Tagged as: Management Analyst