Learning Support Analyst

Job Description

Job no: 539454
Categories: Administration, Information Technology

Fixed term for 6 months
HEW 7 $94,173 – $103,694 + 17% Superannuation
Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

Global Studio, is focused on reimagining higher education at Deakin, using a holistic approach to innovate learning, service, curriculum and team design to deliver lifelong learning and career development experiences that strengthen Deakin’s brand worldwide.

The Learning Support Analyst leads the coordination and analysis of Deakin short courses, delivered on open learning platforms by a combination of Deakin academics, industry partners and casuals. The ideal candidate will possess strong communication, analytical, project management and technical expertise in learning techniques and technologies.

Your key responsibilities will include:

Providing technical and process support to Deakin academics, industry partners and casuals in the use of learning technologies.
Designing, developing, maintaining and engaging accessible and inclusive training resources and activities in collaboration with project and teaching teams related to the use of learning technologies, including user guides and training manuals.
Setting up and managing access to learning systems to teaching teams ensuring all users have the necessary permissions and training to use the systems and data effectively.
Troubleshooting technical issues related to learning technologies and provide timely resolutions to minimise downtime
Managing and monitoring learning analytics data, providing insights and reports to Faculty, project stakeholders and teaching teams to inform teaching strategies and support student success.
Managing online assessments within short courses including management of quality assurance processes and the distribution to teaching teams, key stakeholders and result release to students.
Managing projects related to the delivery of short courses across various learning technologies, including developing project plans, tracking progress, and providing regular updates to stakeholders.
Collaborating with other teams and departments to ensure a seamless user experience for short course learners, project stakeholders and faculty, and to identify opportunities for process and learning design improvements.
Communicating and provide advice with confidence to teaching teams using examples and the most appropriate influencing technique for a given situation to increase understanding and support.
To be successful, you’ll have:

Qualifications and experience

A Degree with at least 3 years subsequent relevant experience; or
Extensive experience and management expertise in technical or administrative fields; or
An equivalent combination of relevant experience and/ or education/ training
Demonstrated ability and experience in managing learning delivery, curriculum development and/or teaching online education programs including effective communication when working collaboratively with a range of stakeholders and ability to analyse data, identify trends and make recommendations to improve student experience.
Up to date knowledge and application of learning and teaching theory and practice including online learning management systems (LMS), online collaboration tools and other learning technologies including experience trouble shooting technical issues related to these tools
Outstanding interpersonal skills including ability to negotiate, motivate, influence and build relationships with a range of diverse internal and external stakeholders to achieve successful outcomes
Experience in developing innovative solutions and a commitment to continuous improvement, openness to new ideas and creative approaches to problems solving with established timelines
Experience in higher education, such as working in an academic institution or supporting short course programs (preferred)

Applications for this position close on Fri the 16th of June.

Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location.

SPECIAL REQUIREMENTS

Working with Children Check
Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Hannah Brown, Manager, Strategic Projects on [email protected]

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 29 May 2023 AUS Eastern Standard Time

Tagged as: Management Analyst