Product Manager – Operations Experience

Do you want to help us transform the world of banking? Are you interested in

working for one of the fastest-growing businesses in Europe and one of the few

profitable new banks globally?

Banking is a fundamental part of everyone’s life. Many of us have had

frustrations with accessing funding or finding the right bank that makes our lives

easier and our money work harder. So, when we say our tech and products solve

real-life problems, they’re ones you can relate to – along with millions of

businesses.

As a product-led company, we are obsessed with delivering business outcomes

by understanding and solving real problems for our customers. We are looking

for an experienced and ambitious Product Manager to helps us redefine how we

support customers.

You’ll own our Operations Experience squad, defining, building, and continuously

improving our Operations platform. Operations sit at the heart of our business

and create amazing experiences for our customers on a daily basis.

You will be working hand-in-hand with the team to redefine the experience for our advisors

and fundamentally change the way we support our customers. By deeply

understanding their needs, you will build features our advisors and customers

love, continuously improving and iterating based on feedback. We believe that

the people closest to the problem, are the best to solve it, so you will create and

own the product strategy and roadmap for Operations Experience.

We are looking for someone who wants to

• • Become the subject matter expert by developing a deep understanding of our customers and their needs
  • Focus on outcomes over outputs so that a problem we are solving for customers translates into business results you’re proud of
  • Perform discovery, gather customer insights through interviews and user testing, and transform them into product features
  • Influence the overall product vision and drive decision-making through written recommendations for contentious issues
  • Set stretch goals for the squad, and track your progress against them whilst choosing progress and learnings over perfection
  • Manage the product backlog and communicate prioritisation, scope, complexity, and expected business value to stakeholders
  • Communicate the vision and value of new product features internally and externally, and build messaging that sets us apart
  • Develop and cultivate rapport within the immediate team, with engineering and design, and across business functions

We would love you to

• • Be commercial and outward-facing, coupled with an inward-facing approach to getting things done – we’re looking for builders who understand the market and want to roll up their sleeves
  • Possess a strong track record and 3+ years of experience as a Product Manager, ideally within a B2B FinTech
  • Appreciate that product development is a journey that starts with an idea, many discussions, and early prototypes but often requires several iterations to achieve the right outcome
  • Enjoy performing market research to gain insight into customers’ needs and translate these into unique products and services
  • Understand the value of written communication – we believe that complex ideas and problems are best explained on “paper”
  • Have a keen eye for detail
  • Enjoy a culture where people listen to and learn from others at all levels and where strong opinions are welcomed but held loosely
  • Embrace differences and know that when we can be ourselves at work, we are happier, more motivated, and more creative

What makes working here better

• • Flexible, remote-first – A flexible, UK remote-first team with a dedicated London office available 5 days a week to use as we want to.
  • Work-life balance – 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
  • Competitive salary & equity – We want people to have a serious stake in the business.
  • Good kit – Your choice of the best laptop, running macOS or Ubuntu.
  • Team socials – The opportunity to get to know each other outside of work.
  • Company socials – A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth – or at our free barista bar every day.
  • Commuter support – We offer the cycle to work scheme.

We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.

Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.

And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.

But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.

OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.

Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?

The industry was backward-looking and too focused on historic financials, rather than future potential.

So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?

No more what ifs, OakNorth Bank exists.