Security Command Operator (All Levels)

ESSENTIAL DUTIES & RESPONSIBILITIES

Conducts initial investigation and response to reported incidents following proper policy and procedure.

Coordinates with the Operations Control Room (OCR), Contract Security, and other internal groups to ensure an effective response to all physical security matters.

Conducts intelligence gathering and analysis to determine the potential impact on company assets.

Possesses the analytical ability to make an independent judgment within a limited time frame.

Proactively and resourcefully makes informed decisions based on limited information.

Additional Requirements for Senior Level

Serves as the lead trainer for new Security Command Operators.

Assists in developing and maintaining the SCC Schedule.

Initiates After-Action Reviews of physical security-related incidents.

Takes additional responsibility and ownership of SCC actions while on duty.

Serves as acting SCC Supervisor during times of need.

REQUIREMENTS

Experience/Education Requirements

Associate Level

High School Diploma or equivalent with a minimum of three (3) years experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

Associate degree in criminal justice, Law Enforcement, Security, or a similarly related technical field

Intermediate Level

High School Diploma or equivalent with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

Associate degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

Bachelor’s degree in criminal justice, Law Enforcement, Security, or a similarly related technical field.

Senior Level

High School Diploma or equivalent with a minimum of seven (7) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

Associate degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

Bachelor’s degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

Additional Senior Requirement

A physical Security Professional (PSP) or a Certified Protection Professional (CPP) certification is required

Other Requirements for all Levels

The primary work location is Novi, MI with frequent travel to Ann Arbor, MI for training.

Ability to work rotating 12 hours shifts, including days, nights, weekends, holidays, and on-call.

Ability to exercise independent judgment, work in a high-stress environment with speed and accuracy, and have excellent written and verbal communication skills.

Provide leadership in emergency situations.

Function professionally in a minimally supervised environment.

Possess basic computer skills including Word, Excel, and internet-based applications.

Must maintain a high ethical standard as a security professional. Not only to make ethical decisions but to maintain a code of ethics to exhibit exemplary conduct, protect confidential information, maintain a safe and secure workplace, develop good rapport within the profession, strive to attain professional competence, and encourage high standards of security ethics.