IT Manager

Our client a well-established leader in their space is looking to bring on an experienced IT manager to lead their IT team on a permanent basis.

If you have 5-7+ years of leadership experience in an enterprise environment, enjoy doing project work and work in a collaborative environment, then this might be the team for you.

If you feel this describes you or you might be a fit, please send your updated resume to [email protected]

Advantages
Great learning opportunity
Join an industry leader
Competitive salary + Pension

Responsibilities
• Lead a team consisting of analysts and maintain relationships with IT vendors supplying products and services.
• Develop and execute IT initiatives that align with the organization’s goals and objectives.
• Safeguard the security of the organization’s IT systems and uphold data privacy.
• Continuously monitor IT systems to ensure optimal functionality and performance enhancements.
• Provide technical assistance to employees encountering IT-related problems.
• Monitor incoming ticket queues and appropriately assign tickets to the relevant IT technician for resolution.
• Track the progress of open tickets and follow up as necessary to meet service delivery performance targets.
• Generate monthly KPI reports enabling management to evaluate the effectiveness of IT service delivery to end users.
• Establish effective processes for escalating open tickets from Level 1 to Level 2 support teams.
• Stay updated on the latest technology trends and advancements to ensure the organization’s IT infrastructure remains modern and efficient.

Qualifications
5-7+ years of IT leadership experience
• Having a degree in Computer Science, Information Systems, or a related technical field is preferable.
• Possessing 5-7+ years of experience in overseeing information technology operations and projects within a corporate work setting.
• Demonstrating a track record of working in a distribution environment for 3 to 5 years, with proficiency in functional and technical aspects of order fulfillment, purchasing, warehousing, logistics, and accounting.
• Exhibiting the ability to effectively manage multiple priorities and adapt swiftly to changing circumstances.
• Hands-on involvement in ERP implementation, focusing on end-user solutions, application configuration, and end-user support. Prior experience with either distribution ERP system (MS-Dynamics 365) would be highly desirable.

Summary
Our client a well-established leader in their space is looking to bring on an experienced IT manager to lead their IT team on a permanent basis.

If you have 5-7+ years of leadership experience in an enterprise environment, enjoy doing project work and work in a collaborative environment, then this might be the team for you.

If you feel this describes you or you might be a fit, please send your updated resume to [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email [email protected]

to ensure their ability to fully participate in the interview process.