Ministry of Defence


Reference number



London based Roles carry London weighting salary
A Civil Service Pension with an average employer contribution of 27%

Job grade

Grade 7

Business area

MOD – Head Office & Corporate Services

Type of role

Business Management and Improvement

Number of jobs available




About the job


Things you need to know

Apply and further information


Ministry of Defence main building London

About the job

Job Summary

This is a high-profile role at the heart of Head Office (HO) and presents a unique opportunity for a dynamic individual to support a package of HO Improvement work, which is sponsored by the Permanent Secretary. The role will work closely with Head Office Senior Management Team (SMT) in a fast moving and rewarding environment.

The Head Office Improvement Team reports to the Deputy Director Head Office Improvement and Change in Director Head Office (DHO). The broader team is responsible for Main Building (MB) Strategy, HO Improvement and improving ways of working including delivering Agile. The Senior Business Operations Manager post holder will report to the Deputy Head for Head Office Improvement.

The team is acknowledged as being critical to driving improvement and behavioural change in HO to deliver the best outcomes for the business, and improve services delivered pan-Defence. The work we do as a team allows our people to operate seamlessly across organisational boundaries to deliver outstanding results.

This is a new role which presents an exciting opportunity to for a highly motivated individual who has an aptitude for learning quickly and enjoys working at pace. The ideal candidate will be proactive in their approach to identifying opportunities for delivering the business in a more effective way. The post holder will have the ability to develop an excellent network to collaborate with and draw knowledge from and be able to advise senior management on a range of topics including HR, Transport, Finance, Commercial, Security and more. It’s not essential that the post holder has technical expertise in business management, although helpful, more importantly they will have a growth mindset, be apt at developing relationships, an exceptional stakeholder manager, and are skilled in delivering through others.

This position is advertised at 37 hours per week


Job Description

This is a new post, and the scope and breath of the role is likely to change over time as the team grows, to provide a more coherent and effective service to HO, managing a set of strategic and cross cutting activities that looks more widely across the TLB, and assessing where value can best be added to support the delivery of business needs in HO.

Some of the post holder responsibilities are listed below, however the successful candidate with have the opportunity to work with Head Office Improvement Deputy Head to shape the offering and the role in the longer term. As the SBM you will lead areas of the business management function and will seek to yield improvements across the business where appropriate, working with the wider function to create a coherent approach.

  • Play a key role in supporting and delivering the HO improvement recommendations, working closely with DHO and DD Head Office Improvement and Change.
  • As a priority, develop a strategic case for change for reforming Business Management within the Operational Delivery Profession (ODP) with a tangible action plan for implementation, including communications. This includes reviewing existing and recommending options for a more efficient approach that meets business needs and departmental priorities.
  • Develop a depth of understanding of the strategic ambitions across Head Office, connecting the pieces where needed, and contribute to the design and delivery of an evolving HO, adding value in the process.
  • Undertake a complete review of Motor Transport in Head Office and develop a plan to enable delivery. Implement assurance processes to ensure policy and legislative compliance.
  • Provide oversight and set strategic direction of the HO Business Management function, including identifying learning pathways and encouraging collaboration across the profession.
  • Work closely with the wider HO Improvement Team to deliver the vision for HO improvement.
  • Horizon scan across HO to recognise opportunities for collaboration and identify any potential risks.
  • Be an ambassador for best practice in business management, including:
    • Information Management
    • Risk management
    • Financial planning
    • Strategic workforce planning
    • Business continuity
    • Health & Safety (H&S)
    • Motor Transport (MT)
  • Line Management of 1 x SEO BM. Please note, the team works in an Agile way using Scrum methodology so the team flexes to meet priorities and demands.

Person specification


The current team is evolving and therefore there is scope for this role to grow to meet wider HO business requirements. With this in mind, we’d love to hear from candidates who meet the following essential criteria:

  • A self-starter who is comfortable working independently, with initiative, and at pace whilst maintaining a high quality of outputs.
  • A continuous improvement mindset with the ability to think strategically to solve wider problems, as well as able to understand and translate the granular detail where appropriate.
  • The post holder will have regular interactions across the whole of Head Office at all levels and will therefore have outstanding communication skills.
  • A natural ability to onboard and put at ease stakeholders, even in challenging circumstances. Able to negotiate across a range of seniority levels.
  • Either a breadth of existing, strong relationships across Head Office, or demonstrable experience of the ability to develop a broad network quickly.
  • A proven track record of delivery, with exceptional judgement and a proactive solution-focussed approach.
  • The ability to reprioritise, adaptable in an evolving environment with the composure to manage multiple strands of work.
  • The capability to distil complex data into appropriate MI, drawing meaningful conclusions and insights.
  • Delegate effectively and deliver through others to meet the needs of the business, embedding collaboration in their approach.

Desirable criteria:

  • Experience in a business management environment and/or knowledge of financial/HR/transport policy and processes would be beneficial however is not essential.

This role is based in MOD Main Building and supports hybrid and flexible working arrangements. It is expected that the successful candidate would spend c. 40% of their time in Main Building.


We’ll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing
  • Leadership


Alongside your salary of £56,530, Ministry of Defence contributes £15,263 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.


Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at


The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience

Candidates will be required to provide a statement of suitability. WORD COUNT 500

We will assess applications and interview against the desired Behaviours. Depending on the number of applications received, we may carry out an initial sift against the lead behaviour: Seeing the bigger picture.

Applicants who are successful at sift stage will be invited to interview in person at Main Building in London.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.


The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]


MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Lilly Barsby

Recruitment team

Further information

Please ensure you read the attached candidate information document prior to completing your application. Please refer to the attached Candidate Information guide.


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