Service Desk Technician
Full Time
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Acciona
Job Description
- Awarded Top Employer 2023 – People management is at the core of our strategy.
- Global leaders in Sustainable Infrastructure | 38,000 staff across 40 countries.
- Strong commitment to economic, environmental & social development.
The Opportunity
We are looking to appoint a Service Desk Technician to help lead to come and join our growing ICT team. Forming part of Acciona’s Global Service Desk team and reporting to the Australian End User Services Manager, you will be the standalone service provider for the billion-dollar project.
The role will partner with new and existing employees using ACCIONA devices and infrastructure to support managing their computers, operating systems, applications, and mobile services.
This role will cover offices in Melbourne CBD & Moorabbin
Key accountabilities for the position:
Provide second-level support, including logging and handling of ICT incidents and service requests, using the ITSM tool Service Now.
Installing and configuring computer hardware, software (Microsoft) and peripheral devices.
Monitor your ticket queue (requests and incidents) and reprioritise your workload to ensure all tickets are resolved within the defined SLAs.
Provide clear and concise notes within ServiceNow against each ticket, and where necessary, update/develop Knowledge Base articles.
Work closely with the wider ICT team, both locally within Australia and globally with our Parent Company, to achieve the best possible outcome for the End User.
Required Skills and Competencies
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Proven experience in a Level 1 & 2 Service Desk role
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Ideally, commercial experience gained in an IT Support role
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Experience supporting mobile devices (iOS, Android) and Office 365 PC programs,
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Experience in PC Hardware configuration, including maintaining printers and scanners.
This is an excellent role for someone looking to broaden their experience with a larger business, where you can learn and build out your experience with a multinational organisation.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
#LI-MD2
ACCIONA has been given the Top Employer 2022 & 2023 certification in Australia, which certifies the company’s commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
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