Ably (UK)

Job Description

About the Developer Education & Documentation team

Thousands of developers around the world use Ably’s SDKs and APIs to power realtime capabilities in their applications. The Developer Education & Documentation team drives educational outcomes that ensure that developers have the skills they need to build and operate those realtime applications quickly and efficiently.

About this role

As a Technical Writer, you will be responsible for creating and editing content that serves the needs of a highly technical audience. Youโ€™ll help raise the bar for others by offering thoughtful feedback on their work and act as an advocate for developers using Ably. Youโ€™ll also help improve learning outcomes as part of a global team, and collaborate with other content developers, product managers, engineers and stakeholders.

ย Day to day you will

  • Educate and provide instruction.ย Youโ€™ll break down complex topics by writing concise and intuitive explanations of Ablyโ€™s technology and features.
  • Produce engaging educational content.ย Youโ€™ll produce new content such as tutorials, documentation, demos – or other formats we havenโ€™t even thought of yet! At Ably we believe itโ€™s important to consider multiple learning styles for different types of learners.
  • Improve product outcomes.ย Youโ€™ll identify with the needs of developers using Ably, acting as an advocate for their perspectives, to provide insight to internal teams to help shape product development.
  • Learn about Ably.ย Youโ€™ll develop a broad understanding of the Ably product and the problems weโ€™re helping developers to solve, so that you understand how best to educate our audience. You are not alone in this; you will be joining an established team who are there to coach you, share ideas and work together!

Weโ€™d love to hear from you if you have

  • Previous success as a technical writer creating documentation for technical audiences, specifically software engineers and developers.
  • Familiarity with APIs, SDKs, modern web development tools and cloud platforms including AWS, GCP or Azure.
  • Ability to write and understand code examples in at least one programming language, such as JavaScript or Python.
  • An entrepreneurial mindset and a bias for action where you can work in a self-directed manner, but you are also a strong team player across teams.

It would be nice, but not essential if you have

  • Experience using git-driven workflows for managing changes.
  • Experience in an early stage VC-backed startup where things can move quickly.
  • Some knowledge/understanding of event-driven architecture.

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