Manager, IT Operations

Job Description

We are currently looking for an influential leader, who will inspire, engage and lead the Bank’s IT Operations team. In that role, you will ensure the availability and continuing evolution and improvement of the Bank’s Technology Services.
As the IT Operations Manager you will also be responsible for ensuring that the IT Operations Team is correctly equipped with the correct tools and skills to be reactive 24/7 for any IT outages or system failures.
As the IT Operations Manager, you will also be responsible for overseeing and optimising the Bank’s event management processes, ensuring seamless execution of technology-related events and leveraging AI operations to enhance efficiency and effectiveness.
Do work that makes a difference
Provide strong leadership to the IT Operations team to ensure monitoring, response and immediate resolution capabilities to ensure the stability of Bank services.
Drive down incidents by empowering teams to continually learn and improve processes with ability to restructure and transform incident management.
Ensure that the Bank has capabilities needed to maintain the integrity and availability of production environments including data centres, communication rooms and other related production sites.
Maintain and grow a continuous improvement culture and practices across the team.
Lead the ongoing maturing of risk management outcomes, processes and culture across IT Operations
Acting as an escalation point for all Operational technology incidents

Skills and Experience
Extensive experience in leading a team providing 24×7 critical operations for critical infrastructure
Current working knowledge and commitment to BCP/DR best practices in the Australian finance industry, Australian Government or Infrastructure space.
Extensive experience in strategic technology sourcing and vendor management
Demonstrable successful record of delivering projects on time, within scope and within budget
Excellent communication skills with experience in building effective long term relationships
Commercial and risk acumen in managing complex technology environments
The successful candidate will be on call outside business hours to lead resolution for critical incidents.
A strong background in event management and AI operations.

What’s on offer?
Work for an organisation that truly makes a difference to the Australian people
Develop your career in a collaborative environment
Access a wide-range of benefits including flexible work arrangements

Your development & career
Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, well-being and promotes flexibility.
Why RBA?
The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia’s banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.
Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts.
The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia’s banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.
Your application should include a resume detailing your experience and qualifications.
The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.
Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Tagged as: IT Manager