Job Description

Position Description
Role: Operations Manager
Department: Operations
Reporting Line: Centre Manager
Direct Reports: Nil
Space for the best in you

Our purpose is to create world-class spaces where people thrive, and that includes ourselves. Every day, we come to work at Dexus full of vision and the determination it takes to bring that vision to life. We innovate boldly, feeding our curiosity and our ambition, and discovering new ways to contribute, sustain and give back to the communities in which we operate.
We stay true to ourselves while embracing the opportunity to rise to our challenges. We push past the boundaries of our comfort zones secure in the knowledge that we will always be supported to try new things, to learn, to improve, and to succeed. Everywhere we look, there’s evidence of our positive impact, but we will never settle. Our vision evolves, and together, we explore new ways to realise it.

Role purpose

To provide cost-effective management of the Operations Expenditure Budget for the Centre, delivery of the recoverable, non recoverable and capital expenditure budgets within the business plan and budget objectives
To maintain a safe and comfortable environment for all occupants and visitors to the Centre.
To ensure compliance with all regulatory, legal and commercial requirements and standards in relation to the safe operation of the Centre.
To ensure the Centre’s major plant and equipment is maintained to a standard acceptable to the Centre’s Owners and Managers.
To work with and support the Centre Manager and Centre Management Team to achieve targets and goals.
To develop relationships with Divisional Managers and operational staff members within AMP centres.
Conduct all duties to a high professional standard.

Key Responsibilities

As Operations Manager, the key responsibilities are as follows:
Financial Management
Operations Expenditure – plan and prepare Centre’s annual operational expenditure budget, in conjunction with the Finance Manager.
Budget – review / forecast budgets and actual on a quarterly basis and provide updated information as required.
Capital Expenditure – plan and prepare Capital Expenditure Budgets, as part of the Centre’s annual budget, in consultation with the Centre Manager.
Purchasing – control all purchasing procedures within the Operations area in conformance with AMPSC guidelines.
Track Expenditure – review and track operational expenditure each month and provide written report as required for inclusion in Centre’s monthly report to the


Tendering/Contracts – ensure all goods and services contracted are undertaken in accordance with Company policy and procedures and work with other AMP centres to ensure cost benefits are obtained.
Benchmarking – review Centre expenditure against industry benchmarks and ensure best practice in all aspects of operational expenditure.
Compliance / Occupational Health & Safety (OH&S) Management
Evacuation procedures – maintain and regularly test the Centre’s emergency evacuation procedures and ensure shopping centre and Centre Management staff is well trained in such procedures.
Fire Protection Systems – ensure the Centre’s fire protection systems are at all times well maintained and in correct working order.
Contractor Guidelines – implement Site Induction Guidelines and manage Site Permit requirements (eg. hot works permits, confined space permits etc), and ensure that all regulatory requirements are met in regard to shop fitout works.
OH&S Incidents – report OH&S incidents to the Centre Manager
OH&S Awareness – Improve OH&S awareness amongst Centre and Centre Management staff and implement OH&S meetings on a regular basis.
First Aid – ensure Centre Management staff undertakes relevant and sufficient first aid training.
Risk Assessments – develop risk assessments Job Safety Analysis & Standard Operating Procedures when required.
Workers Compensation – follow company procedures relating to workers compensation claims and report to AMP HR department any injuries, to staff or contractors.
Hazard Identification – develop a hazard identification program for the property.

Risk Management

Risk Audit – Liaise with AMP National Operations Manager and consultants on audit requirements.
Public Liability – identify and minimise public liability risks in and around the Centre. Ensure prompt attention to identified and potential risk areas.
Regulatory Requirements – manage and ensure compliance with all regulatory requirements and AMP risk management programs and policies in regard but not limited to: OH & S, water treatment, air quality, environment, asbestos, polychlorinated biphenyls, ozone depleting substance, rubbish compactors, waste management and dangerous goods.
Staff training – ensure operational staff is aware of AMP Human Resources policies in regard to code of conduct, discrimination, harassment etc. Ensure any complaints made by any staff member are promptly and fairly dealt with, in consultation with the Centre Manager, as necessary.

Environmental Management

Audits – address areas identified in environmental audits and therefore improving the environmental aspects of the property.
Environmental Management Plan – Review and assess Centre’s environmental management plan to ensure it meets management and Ecogroup objectives.
Air Quality – manage and maintain indoor air quality
Water Treatment – manage and maintain water treatment contracts
Waste Management – manage and maintain waste management contracts
Dangerous Goods – manage asbestos, dangerous goods, ODS, PCB, UST, registers and annual audits.
Trade Waste – manage and maintain trade waste licences.

Legal Obligations

Trade Practices Act – know and understand Trade Practices Act obligations
Statutory Obligations – manage statutory obligations with relevant authorities – Government, Council, and Dept of Transport, Water, Electricity, Gas, and Environment Protection Authority.
Public Liability – know and understand public liability obligations
Essential Services
Australian Standards – manage the maintenance obligations as stated within relevant Australian Standards and Building Code of Australia.

Essential Services – manage the following essential services to ensure compliance with obligations as stated above for all

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