Program Manager, Social and Service Initiatives

Under the leadership of the Associate Director of the Graduate Commons Program, the SSI Program Manager will promote resident involvement through the development of dynamic programming within Harvard University Housing’s Graduate Commons properties. The Program Manager will manage, develop, and implement programs that promote resident engagement, with a focus on resident well-being and student success. These programs also provide inclusive community interaction through intellectual, cultural, social, and recreational activities for all residents.

This position has a special focus on social and service events to develop a strong sense of community, and prepare residents for life post-Harvard, but will also support larger unit events. The SSI Program Manager collaborates with teammates as well as University offices to accomplish the mission of the Graduate Commons Program. The role requires a focus on assessment data to enhance traditional programs and identify new programmatic opportunities for all residents, with a specific focus on our underrepresented communities.

The Program Manager will be responsible for, but not limited to, the following activities:

Leading a Team/Programming Plan – Service and Social Initiatives (SSI)

• Recruit, supervise, train, and evaluate 8-10 live-in Community Advisor staff members and one graduate student intern focused on service and wellness programming
• Support Community Advisor programming plans and leadership development through monthly meetings and trainings (2-3/month)
• Plan and lead virtual, in-person, and hybrid service and social themed programs (2/month)
• Engage Faculty Directors in preparation for social events each month including fireside chats, open houses, and dinners and discussion events
• Participate in University-wide collaborations in support of graduate student life on campus
• Oversee purchasing and programming budget for all SSI events, including supply closets and event needs

Overall Contribution to the HUH/GCP Department

• Research & implement programming strategies to engage underrepresented resident communities
• Work collaboratively and enthusiastically with other members of the GCP team to support overall GCP programming, find opportunities for joint programming, and to model our values of Making Harvard Home to our residents
• Continue and develop new programming partnerships with university offices, including Harvard University Police Department, Common Spaces, and more
• Develop connections with faculty, staff, and students across the portfolio and University
• Create and manage events and registrations using the Ungerboeck Events Management system
• Plan and support Graduate Commons Signature Events including Welcome Season and Head of the Charles Brunch
• Represent the Graduate Commons Program and Harvard University Housing at University-wide Admit Days
• Develop original content for building’s electronic posting boards (REACH system) and prepare weekly newsletters updates and social media posts for dissemination by GCP Staff Assistant
• Responsible management of all financial systems, including payment of invoices via the University Buy2Pay system and the University Purchasing Card system (managing receipts and deadlines associated)
• Oversee two GCP common rooms and storage closets as assigned

University Collaboration and HUH/GCP Teamwork

• Assist in University committees and Programming as needed, representing GCP across all graduate and professional schools (i.e., Grad Fest, Grad Circle, Safety Committee, etc)
• Source and select new vendors with a focus on equity, diversity, inclusion, and supporting local businesses
• Maintain a close relationship with HUH Leasing Team regarding Community Advisor staff and resident issues
• Liaise with Property Management as needed regarding Common Rooms and Study Rooms maintenance needs in spaces under their purview
• Contribute to the overall success and growth of the Graduate Commons Program by performing all other duties as assigned

• Bachelor’s Degree required
• Minimum of one year of applicable experience, in Campus Activities, Student Affairs and/or New Student Orientation
• Demonstrated experience creating programming and supporting diverse populations through intercultural awareness and special cultural events and activities
• Must have excellent computer skills including in-depth understanding of, and experience with, databases, spreadsheets, word processing packages

• Master’s in Higher Ed Administration or related field preferred.
• Must possess excellent interpersonal and communication skills; demonstrated ability to maintain and establish positive working relationships with faculty, students, and staff.
• Knowledge of Equity, Diversity, Inclusion and Belonging frameworks.
• High degree of familiarity working with and supporting highly diverse international populations in Higher Education. Strong mediation and/or conflict resolution skills.
• This position often requires lifting heavy objects (up to 35lbs) and moving furniture to prepare for events.
• A valid Driver’s License is preferred.

• Core Business Hours are 11-3pm Monday – Friday
• Flexible Schedules will be offered

This position will require flexible hours, including some evening and weekend hours. The Manager will receive a housing stipend (equivalent to one-bedroom unit) and utilities within a Harvard Housing property, as well as a university issued mobile phone. This is a live-on position with after hours on-call responsibilities for GCP event management only. This position is overtime eligible. Core hours are 11-3pm M-F, however flexibility will be encouraged and maintained. Night and weekend hours will be required.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

General Administration

USA – MA – Cambridge

403040 Coordinator II

101058

Harvard University Housing

Full-time

055

55 – Hvd Union Cler & Tech Workers

Education, Employment, Identity

Monday-Friday
Flexible with core hours 11am-3pm

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.