Strategy & Operations Manager

Product Overview

Karrot is a community-driven super app from Korea that is committed to nurturing local interactions. We offer a wide range of services, including buying and selling goods, community groups, job listings, real estate and auto listings, and payment solutions. With a thriving community of over 30 million users, we are passionate about enriching local connections, starting with our secondhand marketplace.

Company Overview

Backed by industry-leading investors such as Softbank, DST Global, GoodWater Capital and Altos Ventures, Karrot is poised for growth. Our North American division aims to expand our communities across the US & Canada, starting with Toronto, Vancouver, and New York City. We’re designing a delightful way for communities to connect online in a way that’s safe, easy, and centered around living – and listing – better, together.Karrot’s team is composed of dynamic, passionate, and entrepreneurial individuals. Our executive leadership, with past experiences in globally recognized tech companies such as Google, Kakao, Naver, and Ritual, brings a wealth of expertise and guidance to the organization.

Position Summary

As the Strategy & Operations Manager for our North American team, your responsibilities will include harnessing data to develop actionable insights, devising strategic plans, and catalyzing innovative business initiatives to expand Karrot throughout North America. Your role will become increasingly critical as we venture into new regions that require unique expansion strategies.As you work collaboratively with cross-functional teams, you will lead major initiatives across North America while maintaining full autonomy over your work. Additionally, you will play a key role in driving the growth of our North American operations by translating our global vision into locally resonant strategies and plans.

Key Responsibilities

• Data Analysis: Design, implement, and automate processes to enhance business performance and reliability. Independently conduct analyses and create dashboards to monitor your projects’ success.
• Innovation: Execute analyses and experiments to uncover growth opportunities for Karrot Marketplace in North America.
• Process and Tool Development: A significant part of your role will involve formulating processes and tools that augment our operations. Tasks may include creating new rules for diverse sectors and streamlining onboarding procedures.
• Strategy Formulation: Collaborate with team leads to establish a clear and effective strategy.
• Stakeholder Engagement: Serve as a key cross-functional partner, liaising with global teams to develop processes that are both relevant and adaptable.

Desired Qualifications

• A minimum of 3 years of experience in a startup, strategy consulting, operations management, finance, or a related field.
• A deep-rooted passion for local marketplaces, with a specific interest in innovative approaches.
• Exceptional business acumen.
• Superior analytical abilities and proficiency in Excel (SQL experience is mandatory).
• Proficiency in English is required. Proficiency in an additional language would be a significant plus.

Benefits and Perks

• Competitive compensation & total rewards
• Flexible work hours and unlimited time off‍ when you need to recharge
• Small team = the ability to make a huge impact
• Lunch when in the office
• Hybrid remote in Toronto