We have a unique opportunity for a Technical Writer to join our team and play an integral role in our Kogan.com customer experience of our Exclusive Brand products.
As part of our Purchasing Team, you will be responsible for producing and maintaining high quality and informative user manuals and guides for our customers; this role is key in supporting our customer information, satisfaction and usage of their Kogan.com products, it will also help inform prospective customers to make a purchasing decision!
Whether you’re a recent graduate looking to take the first step in your Technical Writing career, or have been working in a similar capacity and are looking to diversify your experience, this role could be the perfect fit!
Apply today and kick start your eCommerce career with the pioneers of eCommerce in Australia and New Zealand, a terrific team and exciting and rewarding culture.
In this role you’ll be responsible for:
Developing, publishing and maintaining high-quality user manuals and guides for Kogan.com customers, to support our customer experience through easy to understand technical information and troubleshooting relating to our products
Reviewing and improving all current user manuals
Collaborating with the broader Purchasing team to gather key product knowledge to support the creation of informative, logical and coherent user guides to support our customer experience
Support the broader Technical Writing Team to create and maintain the User Guide Library for all Kogan.com Exclusive Brands products
Review, research and recommend other modalities (such as videos) to improve ways to communicate user guides with customers about Kogan.com Exclusive Brand products
Work with our Customer Care Team to provide recommendations, input and content for training guides and materials for customer-facing team members
Proactively identify areas of opportunity and improvement to enhance our User Manuals, Quick Start Guides and related Technical communications to our customers and internal stakeholders
To be successful in this role, you should be:
University Degree qualified in a relevant field (Business, Marketing, Engineering, Communications, Arts, Literature or similar)
An effective communicator , with a proven ability to bring a brand voice to life and create engaging copy which supports achieving business outcomes
Have a proven ability to build and maintain effective relationships, through exceptional communication and engagement
Able to manage multiple projects, with the ability to switch from one to the other seamlessly Experience with Adobe Suite (Illustrator and Photoshop), Project Management, ChatGPT systems will be highly preferred
Comfortable working within a fast-paced, dynamic environment
Being agile and adaptable is key to success!
Inquisitive and ready to be challenged – we’re not afraid of putting in hard work to deliver an outstanding result
Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
Your role has a lot of ownership, autonomy and little red tape
You’ll be empowered to achieve positive outcomes and your work will have a real impact
You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.
Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!
We’re Kogan.com, Pioneers of eCommerce in Australia.
At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!
Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.